Nicole Muro
PHOENIX,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Small Business Underwriter
Wells Fargo
Chandler, AZ
10.2012 - Current
- Analyzed credit, income, and compliance during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
Customer Service Executive
Wells Fargo
Phoenix, AZ
08.2001 - 10.2012
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
Education
Dobson High School
Mesa, AZ05.1997
Skills
- Teamwork
- Communication Skills
- Problem-Solving Skills
- Critical Thinking Skills
- Attention to Retail
- Administrative
- Application Review
- Relationship Building
Timeline
Small Business Underwriter
Wells Fargo
10.2012 - Current
Customer Service Executive
Wells Fargo
08.2001 - 10.2012
Dobson High School