Nicole Neal
Bolivar,NY
Summary
Proven ability to enhance specimen handling and maintain HIPAA compliance while fostering a supportive environment for patients.
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phlebotomist
Olean General Hospital
Olean, NY
12.2025 - Current
- Collected blood samples from patients following established safety protocols and procedures.
- Prepared specimens for laboratory analysis, ensuring accurate labeling and documentation.
- Maintained cleanliness and organization of phlebotomy area to uphold hospital standards.
- Assisted in training new staff on proper blood draw techniques and equipment usage.
- Communicated effectively with patients to explain procedures and alleviate concerns.
- Collaborated with laboratory personnel to ensure timely processing of specimens for testing.
- Managed inventory of supplies, ensuring availability for daily operations without interruption.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Associate
Aldis
Olean, NY
10.2024 - 12.2025
- Assisted in managing inventory levels to ensure stock availability and minimize shortages.
- Executed daily operational tasks efficiently, enhancing workflow and productivity within the team.
- Collaborated with colleagues to improve customer service processes, increasing satisfaction rates.
- Implemented organizational systems for product displays, optimizing space and accessibility for customers.
- Monitored store cleanliness and maintenance standards, ensuring compliance with health regulations.
- Trained new staff on company policies and procedures, fostering a knowledgeable workforce.
- Supported promotional activities by coordinating product placement and marketing materials effectively.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Assistant Manager
McDonald’s
Wellsville, NY
10.2012 - 10.2024
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored team members to enhance performance and operational standards.
- Implemented quality control measures to maintain food safety and hygiene compliance.
- Developed staff schedules to optimize labor costs while meeting peak demand periods.
- Analyzed sales data to identify trends and drive promotional strategies effectively.
- Coordinated inventory management processes, reducing waste and improving stock accuracy.
- Led initiatives for process improvements, enhancing overall operational efficiency by streamlining workflows.
- Fostered a positive team environment that encouraged collaboration and high morale among staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Certificate - Phlebotomy
Boces Phlebotomy Class
Olean, NY06.2025
High School Diploma - General Studies
Portville Central School
Portville, NY06.2008
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
- Venipuncture expertise
- Patient support
- HIPAA
- Data entry
- Quality control
- Paperwork processing
- Specimen preparation
- Infection control
- Medical records management
Certification
Phlebotomy
Timeline
Phlebotomist
Olean General Hospital
12.2025 - Current
Associate
Aldis
10.2024 - 12.2025
Assistant Manager
McDonald’s
10.2012 - 10.2024
Certificate - Phlebotomy
Boces Phlebotomy Class
High School Diploma - General Studies
Portville Central School