Nicole Nelson

• Monitored inventory levels to ensure timely restocking and accurate order fulfillment.
• Small package fulfillment-picking and shipping customer's orders according to printed invoices with corresponding labels.
• Freight fulfillment according to Purchase Order of product distributors. Calculated accurate weights for obtaining quotes for shipment and scheduling pickups of palletized product. Communicating with vendors via email throughout the scheduling/transit process to keep them informed of the status of their order.
• Recorded Bill of Lading numbers after pickup in Quickbooks for easy tracking

Showseason Animal Products sold to Senproco, Inc. in August, 2025. Responsibilities stayed the same with the new company.

• Scanning and preparing altered formal wear after alterations are complete for final shipment to retail Jos. A Bank/Men's Wearhouse locations.
• Answered phones and assisted stores in expediting customer shipments, filed shipment invoices and created labels for shipments, as well as processed and shipped monogrammed items to stores and customers.

• Responded to customer requests for products, services, and company information.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
• Relocated to Georgia due to husband's job offer.