Nicole Ng
Butte,MT
Summary
Dynamic and dependable professional with extensive experience in customer service at Temsco Helicopters and animal care at Tongass Veterinary Services. Proven ability to handle cash transactions and provide compassionate animal handling, while excelling in problem-solving and teamwork. Committed to maintaining high standards of service and safety in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Kennel Technician
Tongass Veterinary Services
Juneau, AK
12.2023 - 06.2024
- Filled a wide variety of positions based on different situations during the day.
- Handled incoming phone calls from clients regarding appointments, medication refills, or general inquiries, when required.
- Handled cash, as well as delivered bank deposits.
- Maintained cleanliness and sanitation of kennels, exam rooms, and common areas to prevent the spread of disease.
- Provided compassionate care and attention to animals in a kennel setting, ensuring their comfort and well-being.
- Reason for leaving: To attend college full-time in Montana.
Front Desk Agent/Customer Service Representative
Temsco Helicopters
Juneau, AK
04.2023 - 10.2023
- Delivered exceptional customer service through phone and email interactions.
- Responded promptly and professionally to inquiries from travel agents and prospective guests.
- Managed daily paperwork, including guest check-ins, payment processing, and end-of-day guest totals reporting.
- Supported expediters in developing and maintaining daily driving schedules.
- Greeting passengers as they arrive at the base, and clearly presenting FAA-required safety information.
- Preparing guests for their tour, including answering guests' questions, and providing glacier gear.
- Assisting passengers with loading and unloading from helicopters.
- Seasonal position.
Snowboard Instructor
Eaglecrest Ski Area
Juneau, AK
12.2021 - 04.2023
- Instructed Eaglecrest guests in snowboarding techniques on lower mountain.
- Assisted with organization, setup, and takedown of teaching areas and equipment for special events.
- Facilitated individual and group lessons based on student needs.
- Educated students on available ski school programs and activities.
- Ensured compliance with resort safety standards during instruction.
- Provided performance feedback to students for skill improvement.
- Supported course setup for group lessons to enhance learning experience.
- Taught fundamental skills including balance, coordination, edge control, pressure control, and carving.
Education
High School Diploma -
Juneau Douglas High School
Juneau, AK05-2024
Some College (No Degree) - Natural Horsemanship
University of Montana Western
Dillon, MTSome College (No Degree) - Cellular And Molecular Biology
Montana Technological University
Butte, MTSkills
- Honest, dependable, responsible
- Animal handling
- Problem solving
- Attention to detail
- Teamwork and collaboration
- Cash handling
- Customer service
- Adaptability and flexibility
- Time management
- Data entry
Certification
- CPR certified
https://ecards.heart.org/student/myecards
E-card code: 256025743201
- CNA license
https://mt-reports.com/portal/searchcertificate.aspx
License #: 417413
References
References available upon request.
Timeline
Kennel Technician
Tongass Veterinary Services
12.2023 - 06.2024
Front Desk Agent/Customer Service Representative
Temsco Helicopters
04.2023 - 10.2023
Snowboard Instructor
Eaglecrest Ski Area
12.2021 - 04.2023
High School Diploma -
Juneau Douglas High School
Some College (No Degree) - Natural Horsemanship
University of Montana Western
Some College (No Degree) - Cellular And Molecular Biology
Montana Technological University
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