Nicole Ngoche
St. Cloud,MN
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Specialist
LINDAR
Baxter, Minnesota
02.2026 - Current
- Monitor system performance, troubleshoot issues, and minimize downtime across infrastructure and end users
- Manage data backups, disaster recovery processes, and system security including endpoint protection and firewalls
- Provide technical support, system configuration, and training for end users on hardware and software
- Administer and support enterprise systems including Active Directory, email, remote desktop, DNS/DHCP and VoIP
- Manage and support cloud and business-critical applications (ERP, HRIS, CRM, Microsoft 365)
- Troubleshoot and support network printers, scanners, and peripheral devices including configuration, connectivity, and user access issues
IT Intern
Knutson construction
Minneapolis, Minnesota
05.2025 - 08.2025
- Managed device lifecycle using Intune, Autopilot, and MDM (provisioning, deployment, support, decommissioning)
- Supported Microsoft 365 cloud environment including Teams, Outlook, and SharePoint Online access
- Administered user accounts and permissions in Active Directory and Azure/Entra environment
- Used Service Desk ticketing system to resolve technical issues and document assets/incidents
- Assisted with basic networking and Wi-Fi connectivity troubleshooting for end users
- Configured and deployed Microsoft Teams Rooms and supported conferencing systems
L1 tech bench
St. Cloud State University
St. Cloud, MN
06.2022 - 05.2025
- Troubleshooting and resolving basic network connectivity issues.
- Providing excellent customer service and ensuring efficiency when assisting students, faculty and staff.
- Maintaining accurate and frequently updated documentation
- Installing hardware and software
Education
Bachelor of Science - Computer And Information Systems
St. Cloud State University
St. Cloud, MN05-2026
Skills
- Cloud & Microsoft 365: AWS (Cloud Practitioner Certified), Microsoft 365 administration (Teams, Outlook, SharePoint Online)
- Systems & Technical Support: Windows 10/11 administration, AD and User access management, IT asset Management and deployment, ticketing systems and help desk support
- Networking & Infrastructure: Basic networking & Wi-Fi troubleshooting, Printer & scanner troubleshooting, hardware/software installation and support
- Customer Service Skills: Communication, active listening, problem solving, user training, prioritization, documentation, adaptability, time management, team collaboration
Certification
AWS Cloud Practitioner
Timeline
IT Specialist
LINDAR
02.2026 - Current
IT Intern
Knutson construction
05.2025 - 08.2025
L1 tech bench
St. Cloud State University
06.2022 - 05.2025
Bachelor of Science - Computer And Information Systems
St. Cloud State University