Nicole Nguyen
Anaheim,CA
Summary
Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence. Highly motivated and experienced business owner that is passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.
Overview
26
26
years of professional experience
Work History
Business Owner
Luong Investment LLC
01.2019 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager
Parallon/HCA
01.2005 - 06.2019
- Manages over 10 employees for a billing and enrollment department
- Determined staff promotions and demotions, and terminated when necessary
- Led a team of financial and enrollment services
- Responsible for over 10 million dollars of claims for over 60 hospitals
- Reviewed, analyzed, and monitored statistical data related to accounts receivables
- Identified negative trends that require resolutions and reported complex issues
- Investigated and resolved complex billing issue with clients
- Implemented policies and procedures manual to streamline billing process.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Office Manager
Fountain Valley Hospital
08.1997 - 12.2004
- Responsible for management of all office functions for Pain Center
- Administrative Duties
- Correspondence and Surgery Scheduling
- Assist surgery center with translation
- Assistant with interviewing and training of new employees.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Managed and recorded facility maintenance and upkeep budget.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
High School Diploma -
Westminster High School
Westminster, CA06.1990
Business Office / Computer Skills Certificate -
Regional Opportunity Program (ROP)
Huntington Beach, CA01.2003
Harvard Business Management -
Harvard Business Management Online
Unknown05.2019
Skills
- Excel
- Power Point
- Word
- Outlook
- Sales Strategies
- Process Improvement
- Team Leadership
Personal Accomplishments
Built and designed my home – worked closely with contractors and the city to successfully construct two homes within a 12 month period.
Languages
Vietnamese
Native or Bilingual
Timeline
Business Owner
Luong Investment LLC
01.2019 - Current
Manager
Parallon/HCA
01.2005 - 06.2019
Office Manager
Fountain Valley Hospital
08.1997 - 12.2004
High School Diploma -
Westminster High School
Business Office / Computer Skills Certificate -
Regional Opportunity Program (ROP)
Harvard Business Management -
Harvard Business Management Online
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