Nicole Nichols
West Brookfield,MA
Summary
Dedicated and reliable program support professional with a strong work ethic and a deep understanding of evaluating clients' behavioral and physical needs. Skilled in documenting daily activities and special incidents to ensure accurate and detailed records. Proven ability to effectively manage client needs, provide assistance with treatment coordination, and support the smooth operations of programs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Blue Hills Recovery
10.2023 - Current
- Assist with the supervision of 20- 30 clients in their daily activities
- Ensured that the clients followed the daily clinical schedule and communicated any issues to the treatment team
- Transport 4-16 clients as needed to various appointments and meetings
- Make continuous rounds of the facility, rooms, and grounds to ensure the overall safety of the clients
- Administered breathalyzer tests and random urinalysis to clients daily
- Assist with the readiness of rooms and common areas for client's admission and discharge.
- Completed searches of the resident's belongings before and during their stay
- Completed documentation for every incident and forwarded it to the correct personnel for review.
- Prepared and submitted daily shift reports to management.
- Completion of intakes on new client admissions, orientation procedures, and schedules
- Recording inventory log of client's personal belongings and valuables
- Interacts appropriately with clients and staff, using de-escalating skills when necessary.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Administered patient medications daily and tracked dosages.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Counseled and mentored clients on substance use and life choices.
Recovery Specialist
Living In Freedom Together (LIFT)
03.2023 - 09.2023
- Responsible for the overall safety and security of 16 participants
- Peer-to-peer recovery support
- Supporting 16 participants in achieving recovery goals
- Facilitated individual and group support weekly
- Facilitated non-clinical groups weekly
- Supported the participants in strengthening fundamental life skills
- Assisted the participants in developing time management skills
- Engaging and supporting participants in adapting healthy lifestyle strategies
- Assisted the participants in creating, maintaining, and modifying a workable framework to support action steps associated with their identified goals in their recovery plan
- Assist in crisis intervention
- Accompany and transport participants to appointments
- Assist participants with medication administration
- Complete daily documentation, communicate with staff members at shift changes, and report any critical incidents.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
Property Caretaker
Aaron Davenport
01.2018 - 05.2020
- Conducted regular inspections of both interior and exterior of properties for damage weekly
- Monitored 4-7 tenant behaviors and implemented corrective actions to maintain order in assigned property
- Handled 4-7 tenants complaints promptly and appropriately, calling in repairers and other support services
- Resolved tenants complaints quickly and courteously to maintain satisfaction
- Landscaped grounds weekly and maintained appearance by mowing lawns, trimming hedges, and planting flowers and shrubs
- Inspected facilities' conditions weekly and implemented corrective repairs to maintain safety and use.
Executive Housekeeper
Sturbridge Host Hotel & Conference Center
05.2009 - 03.2018
- Planned and prepared 25 employees' work schedules
- Coordinated activities with other departments to ensure that services are provided efficiently and in a timely manner
- Perform or assist with cleaning duties as necessary
- Confer with employees to resolve personnel problems and discuss company policies
- Maintain required records of work hours, budgets, payrolls, and other information
- Instructs staff on workplace policies and procedures
- Screen job applicants and hire new employees
- Issues supplies and equipment to workers
- Inspect and evaluate facilities' conditions and determine the type of work required
- Establish and implement operational standards and procedures for 3 supervised departments
- Recommend or arrange for additional services, such as painting, repair work, and replacement of furnishings and equipment
- Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering
- Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals
- Placed orders for housekeeping supplies and guest toiletries
- Scheduled and prioritized tasks for 25 employees and oversaw work completion
- Coordinated with outside vendors to provide supplies and equipment for staff
- Implemented daily, weekly, and monthly cleaning routines for staff to follow
- Conducted regular room inspections to verify compliance with housekeeping standards
- Completed schedules, shift reports, and other business documentation
- Worked with the front desk to respond promptly to all guest requests.
Animal Control Officer/Shelter Manager
NorthBrookfield Police Dept/ Town of Warren
04.2005 - 09.2011
- Implemented trap, neuter, and release programs to manage the local feral cat population
- Responded to 5-15 daily calls to enforce animal control regulations
- Captured stray animals, provided housing and care for homeless animals, and coordinated adoptions
- Supplied animals with food, water, and personal care
- Investigated and gathered information regarding animal-related complaints
- Captured domestic and wild animals daily
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment
- Wrote daily reports of activities and maintained files of impoundments and dispositions of animals
- Examine animal licenses, and inspect establishments housing animals for compliance with laws
- Issues warnings and citations in connection with animal-related offenses.
Housekeeping Supervisor
Public House Historic Inn
03.2003 - 09.2005
- Complete forms according to company procedures
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy
- Plan and prepare 15 employees' work schedules
- Coordinate activities with other departments to ensure services are provided efficiently and timely
- Inspect work performed to ensure that it meets specifications and established standards
- Perform or assist with cleaning duties as necessary
- Investigate complaints about services and equipment and take corrective action
- Inspect and evaluate the physical conditions of facilities
- Recommend changes that could improve services and increase operational efficiency.
Education
Bachelor of Social Science: Human Services -
Southern New Hampshire University
Manchester, NH08.2026
Skills
- Judgment and Decision Making
- Building Relationships
- De-escalation Strategies
- Mental Health Support
- Conflict Resolution
- Family support services
- Conflict de-escalation
- Documentation skills
- Housekeeping skills
- Professional Boundaries Maintenance
- Active Listening
- HIPAA Requirements
Certification
- CPI Trained.
- CPR and First Aid Certified.
Timeline
Behavioral Health Technician
Blue Hills Recovery
10.2023 - Current
Recovery Specialist
Living In Freedom Together (LIFT)
03.2023 - 09.2023
Property Caretaker
Aaron Davenport
01.2018 - 05.2020
Executive Housekeeper
Sturbridge Host Hotel & Conference Center
05.2009 - 03.2018
Animal Control Officer/Shelter Manager
NorthBrookfield Police Dept/ Town of Warren
04.2005 - 09.2011
Housekeeping Supervisor
Public House Historic Inn
03.2003 - 09.2005
Bachelor of Social Science: Human Services -
Southern New Hampshire University
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