Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Nichols

Verona,PA

Summary

Driven professional with proven expertise in customer service and cash handling, honed at Arbys and Concentra. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional work ethic, reliability, and empathy. Achieved significant improvements in patient flow and financial transaction accuracy, showcasing a commitment to results and operational excellence.

Overview

24
24
years of professional experience

Work History

Cashier

Arbys
04.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Front Office Specialist

Concentra Urgent Care
09.2022 - 02.2023
  • Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
  • Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
  • Improved overall efficiency by periodically reviewing processes and recommending changes to streamline operations when needed.
  • Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
  • Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
  • Determined amounts due and accepted payments.
  • Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
  • Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.

Front Office Specialist

Concentra Medical Center
04.2001 - 01.2007
  • Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
  • Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
  • Optimized resource utilization by managing inventory levels, ordering supplies, and minimizing waste within the front office environment.
  • Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
  • Balanced financial transactions accurately through diligent record-keeping practices while adhering to established budgetary guidelines.
  • Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Certificate - Medical Office Admistration

Western School of Health And Business
Monroeville, PA
03.2001

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Reliability and punctuality

Timeline

Front Office Specialist

Concentra Urgent Care
09.2022 - 02.2023

Cashier

Arbys
04.2019 - Current

Front Office Specialist

Concentra Medical Center
04.2001 - 01.2007

Certificate - Medical Office Admistration

Western School of Health And Business

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Nicole Nichols