Nicole Nieves

Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.

• Developed unique events and special promotions to drive sales.
• Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Collaborated with chefs to create seasonal menus and promotional offers.

• Assistant to the General Manager
• Duties include overlooking shifts, dispatching delivery drivers, closing and opening store.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Confirmed appointments, communicated with clients, and updated client records.
• Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Tracked collected specimens by initialing, dating, and noting times of collection.
• Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
• Prepared samples for shipping and disposed of bodily fluids in proper containers.
• Maintained documentation on tests performed in lab.
• Trained as a Medical Assistant and a Phlebotomist; drawing blood and swabbing patients during the Covid pandemic
• Trained as a Medical Scribe documenting the Physician's Assistant's visit with the patient.

• Kept bar presentable and well-stocked to meet customer needs.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.