Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
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Nicole Nilsen

Windham,NY

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

6
6
years of professional experience

Work History

Student Worker

ACES
08.2022 - Current
  • Worked in team environment to maintain high levels of productivity.
  • Took and followed detailed directions from others.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.

BARISTA/ASSISTANT MANAGER

Higher Grounds Coffee Co.
08.2017 - 06.2023
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Organized company merchandise and displays to increase brand awareness and product sales
  • Assisted with new employee training and conducted performance reviews to track overall progress
  • Resolved customer complaints and handled refunds and returns to promote satisfaction
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
  • Sold and served baked goods and miscellaneous food items, increasing company revenue
  • Prepared and packaged call in orders for patrons
  • Operated cash registers and handled cash and card transactions
  • Prepared teas, hot chocolate and other non-coffee drinks for customers.

BARISTA

Terracotta Coffee House
10.2021 - 12.2021
  • Sold and served baked goods and miscellaneous food items, increasing company revenue
  • Prepared and packaged online orders for patrons
  • Operated cash registers and handled cash and card transactions
  • Prepared teas, hot chocolate and other non-coffee drinks for customers.

Education

BACHELOR OF ARTS (B.A.) IN WEB DEVELOPMENT CANDIDATE -

Alfred State
05.2025

Associate of Applied Science - Web Development

SUNY College of Technology At Alfred
Alfred, NY
12.2023

Skills

  • Computer Skills
  • Basic Math Skills
  • Team Player
  • Positive Attitude
  • Ability To Multitask
  • POS Systems
  • Beverage Preparation
  • Espresso Machine Operation
  • Sanitation Practices

Awards

Outstanding Student Award-Computer Science 

References

References available upon request

Timeline

Student Worker

ACES
08.2022 - Current

BARISTA

Terracotta Coffee House
10.2021 - 12.2021

BARISTA/ASSISTANT MANAGER

Higher Grounds Coffee Co.
08.2017 - 06.2023

BACHELOR OF ARTS (B.A.) IN WEB DEVELOPMENT CANDIDATE -

Alfred State

Associate of Applied Science - Web Development

SUNY College of Technology At Alfred

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Nicole Nilsen