Nicole Nistler
Fargo,ND
Summary
Self-motivated, detail-oriented administrative professional with extensive experience in scheduling, customer relations, and office organization. Known for delivering exceptional customer service, creative problem-solving, and efficiently managing complex tasks while maintaining high standards of quality. Highly proficient in a wide range of computer applications and administrative systems.
Overview
12
12
years of professional experience
Work History
Bookkeeper
N&R Docks & Lifts
01.2017 - Current
- Managed accounts receivable and accounts payable, including customer invoicing and payment processing
- Prepared and recorded deposits and maintained accurate financial records
- Assisted customers with billing questions, concerns, and service-related issues
- Created and maintained spreadsheets to track customers, storage inventory, and upcoming jobs
- Supported scheduling of service calls to ensure timely and efficient operations
Dispatcher / Administrative Assistant
Reliance Transportation / Minnkota Recycling
03.2022 - 08.2025
- Dispatched and scheduled local and OTR drivers for routes, pickups, deliveries, and rescheduled loads
- Secured and booked freight loads, including coordination with Miller Brewing Company
- Maintained forward-planning schedules to meet operational needs and driver preferences
- Acted as a liaison between drivers, customers, shippers, and internal teams to ensure smooth operations
- Created and maintained work orders, driver and shop records, and operational documentation
- Managed purchase orders, invoicing, data entry, and high-volume inventory tracking
- Maintained confidentiality and compliance with NAID and document destruction protocols
- Served as first point of contact for customers; provided administrative and office manager support
Accounts Payable Analyst
Archway Marketing
03.2021 - 02.2022
- Researched and reconciled invoices by accurately matching service IDs across multiple systems
- Verified and matched vendor invoices to corresponding service contracts to ensure billing accuracy
- Managed a high volume of contracts while maintaining attention to detail and compliance
- Communicated with internal teams and external vendors to resolve missing or incorrect service IDs
- Processed vendor invoices efficiently, supporting accurate records and timely payment cycles
Jr. Customs Broker
International Trade Solutions
11.2020 - 03.2021
- Process invoices and electronic manifests for various customers who are crossing the border
- Make confirmation phone calls to drivers
- Make calls to dispatch departments of various companies to fix issues with invoices and electronic manifests
- Troubleshoot trips that rejected to allow them to cross the border
- Work with bonded trips going from Canada, through the United States, and to a different country.
Credit Dispute Case Processor /Call Center Customer Service Representative
U.S. Bank
02.2016 - 04.2020
- Interacted with customers via phone, correspondence, and fax to resolve account issues and disputed credit card charges
- Investigated, researched, and resolved credit disputes while managing a high-volume caseload within required time frames
- Provided high-quality customer service while determining claim sources and ensuring accurate, timely resolution
- Identified and reported suspicious or fraudulent activity to appropriate authorities
- Performed detailed data entry related to account updates, credit limits, disputes, fraud, and technical support
- Created and distributed a weekly team newsletter to communicate policy and procedure updates
Liquor Cashier
Sam's Club
06.2014 - 10.2015
- Opened and closed liquor store, including register management
- Maintained store cleanliness and order. Kept the floor stocked and informed management of losses and products needing to be reordered
- Maintained all applicable records and followed all necessary laws and regulations
- Advised customers of products and sales, suggestive selling, carryout, personal shopping and referrals
Education
Associate - Liberal Arts
Minnesota State Community And Technical College
Moorhead, MN05.2014
Skills
- Administrative support experience
- General ledger management
- Troubleshooting skills
- Proficient in Microsoft Office Suite
- Collaborative teamwork
- Strong focus on accuracy
- Experienced with productivity tools
- Strong organizational abilities
- Accurate data entry
- Professional email communication
- Strong technical skills
- Experienced with Google Workspace tools
- Client relationship management
Timeline
Dispatcher / Administrative Assistant
Reliance Transportation / Minnkota Recycling
03.2022 - 08.2025
Accounts Payable Analyst
Archway Marketing
03.2021 - 02.2022
Jr. Customs Broker
International Trade Solutions
11.2020 - 03.2021
Bookkeeper
N&R Docks & Lifts
01.2017 - Current
Credit Dispute Case Processor /Call Center Customer Service Representative
U.S. Bank
02.2016 - 04.2020
Liquor Cashier
Sam's Club
06.2014 - 10.2015
Associate - Liberal Arts
Minnesota State Community And Technical College