Nicole Nokes
Rocky Mount,NC
Summary
Proactive healthcare customer service representative with a strong focus on customer relationship management and attention to detail. Experienced in claims processing and billing systems, dedicated to improving patient satisfaction through effective issue resolution and resource education.
Overview
1
1
Language
2
2
years of professional experience
Work History
Healthcare Customer Service Representative
Alorica
Rocky Mount, North Carolina
06.2024 - Current
- Assisted customers with inquiries about healthcare services and benefits.
- Delivered customer service by addressing inquiries, resolving complaints, and supplying clients with relevant healthcare information.
- Resolved customer complaints and issues promptly, enhancing overall customer satisfaction.
- Educated patients on available resources and support services.
- Provided accurate information regarding claims processing and coverage options.
- Adhered to HIPAA regulations when handling confidential patient information.
- Collected payments from patients and entered them into the billing system accurately.
- Collaborated with billing, coding, and clinical documentation improvement specialists to enhance workflow.
- Completed follow-up after each customer interaction to ensure thorough resolution of issues.
Education
High School Diploma -
Beddingfield High School
Wilson, NC06-1996
Skills
- Claims processing
- Billing systems
- HIPAA compliance
- Claims management
- Customer service
- Patient education
- Customer relationship management
- Attention to detail
- Effective communication
- Time management
Languages
English
Professional
Timeline
Healthcare Customer Service Representative
Alorica
06.2024 - Current
High School Diploma -
Beddingfield High School