Nicole Norton
Scottville,MI
Summary
Hardworking and passionate team player that provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. Resourceful and experienced, offering expertise in customer service, travel coordination and file management. Detail-oriented with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy, along with being organized, dependable, and successful at managing multiple priorities with a positive attitude. Have a willingness to take on added responsibilities to meet team goals. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
Lakeview Campsite
2022.05 - Current
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintain and organize front office area to create welcoming environment for visitors and employees.
- Schedule, coordinate and confirm appointments and meetings.
- Complete data entry and filing to keep records updated for easy retrieval.
- Maintain files and records by implementing effective filing systems that boost efficiency and organization.
- Resolve customer problems and complaints.
- Organize, maintain and updated information in computer databases.
- Handle assignments independently with good judgement and critical thinking skills.
- Collect and distribute messages to team members and managers to support open communication and high customer service.
- Balance employee availability, customer schedules, and maximum load levels when scheduling appointments.
Homeschooling Mom
N/A
2012.02 - Current
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Organize hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Adapt teaching methods and instructional materials to meet students' varying needs and interests.
- Create and developed lesson plans to meet students' academic needs.
- Teach management skills of small hobby farm.
Sales Associate
Easy Living Flooring
2008.06 - 2013.09
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses to supply accurate product and service information.
Office Manager
CrossRoads Church
2001.09 - 2008.06
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw daily operations of office.
- Coordinated special projects and managed schedules.
- Assisted in organizing and overseeing assignments.
- Established team priorities, maintained schedules.
- Managed financial accounts.
- Prepared reports of financial records.
- Developed detailed plans based on broad guidance and direction.
Education
Some College (No Degree) - General Studies
Western Michigan University
Kalamazoo, MISkills
- Travel Coordination
- Meeting Arrangements
- Project Planning
- Project Management
- Calendar Management
- Organizational Skills
- Event Coordination
- Customer Service
- Schedule & calendar planning
- Resourceful
- Office administration
Timeline
Front Desk Receptionist
Lakeview Campsite
2022.05 - Current
Homeschooling Mom
N/A
2012.02 - Current
Sales Associate
Easy Living Flooring
2008.06 - 2013.09
Office Manager
CrossRoads Church
2001.09 - 2008.06
Some College (No Degree) - General Studies
Western Michigan University
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