Nicole Nottage
Miami,FL
Summary
Dynamic professional with experience at Florida Palms Academy, skilled in crisis intervention and patient safety management. Proven ability to enhance patient experiences through compassionate care and effective communication. Adept at behavior observation and fostering strong client relationships, ensuring a supportive environment for individuals in distress.
Overview
2
2
years of professional experience
Work History
Courier Contractor
Amazon Flex
06.2024 - Current
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
Mental Health Technician/ Activities Coordinator
Florida Palms Academy
07.2024 - 03.2025
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Phlebotomist
Plasma Center
01.2023 - 06.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Clinical Study Assistant
Northside Hospital
03.2023 - 04.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Education
Phlebotomy Tech Certification - Phlebotomy
Hygeia Designs Learning Services
AtlantaHigh School Diploma -
American Senior High
Miami Fl06-1994
Skills
- De-escalation techniques
- Behavior observation
- Patient safety management
- Stress reduction techniques
- Behavior management
- Suicide prevention
- Crisis intervention
- Substance abuse awareness
Timeline
Mental Health Technician/ Activities Coordinator
Florida Palms Academy
07.2024 - 03.2025
Courier Contractor
Amazon Flex
06.2024 - Current
Clinical Study Assistant
Northside Hospital
03.2023 - 04.2023
Phlebotomist
Plasma Center
01.2023 - 06.2024
Phlebotomy Tech Certification - Phlebotomy
Hygeia Designs Learning Services
High School Diploma -
American Senior High
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