Nicole Novellino
Lynbrook,NY
Summary
Proven track record in enhancing brand visibility and client engagement, leveraging expertise in marketing and client relations. Skilled in multitasking and critical thinking, demonstrated through successful management of enhancing outreach, leveraging strong verbal and written communication skills, and showcasing multicultural competency. Exhibits strong verbal communication and cultural humility, driving team cohesion and continuous learning in the mental health counseling field.
Overview
7
7
years of professional experience
Work History
Client Relations Manager
Next Level Mental Health Counseling, PLLC
Yonkers, NY
07.2023 - Current
- Managing all outreach efforts, as well as employee and client recruitment processes, including nurturing client testimonials.
- Cataloged client inquiries, gathering necessary data for Clinical Director's intake process.
- Rematching clients for clinicians on staff.
- Engaging in frequent research and development to enhance branding and marketing materials (i.e., custom logo, email signatures, business cards, letterhead, merchandise, website with search engine optimization, professional biographies, blog, social media, etc.), and approving materials shared publicly.
- Managing the social media team and approving content for posting.
- Upkeep of platforms, including regularly updating the website (i.e., chat box, match submission form, free consultations via Calendly, search engine optimization, client testimonials, blog, newsletter), managing all social media (i.e., Instagram, TikTok, Facebook Group, Twitter, LinkedIn), and consistently designing and creating dynamic digital content.
- Monitored and collected caseload data for all clinicians.
- Communicating with the team about all projects and involvement in marketing pursuits, including providing them with feedback on their own marketing and client recruitment strategies.
- Planning and executing team engagement events.
- Coordinated interviews and onboarding processes for new hires.
- Partnering with leadership team to conduct new hire orientation for incoming cohorts.
Biofeedback Technician
Expressive Connections
Lynbrook, NY
01.2022 - 10.2022
- Responsible for creating a calm environment for clients, and providing instructions for brain mapping processes.
- Operate BrainMaster equipment for data collection.
- Monitor and instruct diaphragmatic breathing and meditative body scans for optimal client progression.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Administrative Assistant
Biofeedback And Counseling
Lynbrook, NY
11.2017 - 01.2022
- Responsible for facilitating transactions, scheduling appointments, and filing charts.
- Collaborated with counselors on schedule changes for over a hundred patients.
- Monitored FTP photo feeds, and pitched stories to reporters.
- Processed bank deposits, patient appointments, and clinician and technician charts.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH09-2027
Skills
- Experience in client relations and marketing, branding management (both managing a clinical practice and/or managing a team)
- A solid knowledge base of psychology, therapy, and counseling, as well as ethical and legal standards that inform practice (ie, Code of Ethics, HIPAA)
- Awareness of self and others demonstrates multicultural competency and cultural humility through respect, sensitivity, and openness
- Strong verbal skills and written skills
- Computer literacy in the internet, email communication, and systems related to the work (ie, telehealth platforms, practice schedule management systems, electronic health record systems)
- Passion for the mental health counseling field, eagerness, and excitement about continuous learning, discovering new endeavors, and being an engaged member of a team
- Multitasking, data entry, guest services, and customer relations
- Problem Solving, Social Media, Mac OS, & PC, Critical Thinking
- Research, File Management, Google G-Suite (Sheets, Docs, etc), Decision-making
References
References available upon request.
Timeline
Client Relations Manager
Next Level Mental Health Counseling, PLLC
07.2023 - Current
Biofeedback Technician
Expressive Connections
01.2022 - 10.2022
Administrative Assistant
Biofeedback And Counseling
11.2017 - 01.2022
Bachelor of Science - Psychology
Southern New Hampshire University
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