Jennifer Sime

• Managed front office operations for a busy Med Spa, overseeing daily administrative functions including answering phones, managing schedules, greeting clients, and providing exceptional customer service in a welcoming and professional environment. Assisted clients with questions regarding services, coordinated check-in and check-out procedures, and supported financing and payment arrangements. Maintained office efficiency by overseeing inventory management, coordinating team meetings, and ensuring smooth daily scheduling operations. Participated in treatment coordination by educating clients on procedures, addressing questions and concerns, scheduling treatments, and reviewing financial and financing options to support informed decision-making and patient comfort. Known for building strong client relationships through personalized communication, proactive follow-up, and a warm, client-focused approach that consistently enhanced customer satisfaction and retention. Dedicated to creating a positive experience for every client from their initial interaction through completion of services.

• Managed all clinical responsibilities, including chairside assisting, taking X-rays, photographs, and impressions, charting, sterilization, inventory management, and providing post-treatment care instructions following orthodontic appliance placement and removal. Served as a Treatment Coordinator by scheduling and conducting new patient orthodontic consultations, verifying insurance benefits, obtaining diagnostic records, and assisting during examinations. Reviewed financial information and payment options with patients while building strong patient relationships and supporting case acceptance through effective communication and patient education.

Managed all Lead Orthodontic Assistant responsibilities, including orthodontic adjustments, bracket placement, indirect bonding, wire placement, treatment coordination, and patient education with post-treatment care instructions. Took comprehensive patient records including impressions, photographs, and X-rays, poured molds, fabricated Essix retainers, and coordinated all OrthoCAD indirect bonding cases while serving as the primary liaison with OrthoCAD. Oversaw clinical supply ordering, maintained efficient doctor and patient scheduling flow, and handled emergency visits on non-doctor days. Assisted with front office operations as needed, including answering phones, insurance verification, scheduling new patients, and providing administrative support. Also contributed to marketing initiatives by traveling to satellite offices to promote services and build professional relationships.