Bianca Madrigal
Clewiston,FL
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Sage Dental of Cypress Lakes
West Palm Beach, Florida
05.2022 - 12.2024
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Responded to customer inquiries via phone or email in a professional manner.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Assistant Office Manager
Sage dental of Wellington
Wellington, FL
10.2019 - 05.2022
- Front reception
- Greet patients upon arrival
- Register new patients according to established office protocols
- Assist patients to complete all necessary forms and documentation
- Verify and update patient information
- Inform patients of dental office procedures and policy
- Move patients through appointments as scheduled
- Enter all relevant patient information into data system
- Maintain and manage patient records in compliance with privacy and security regulations
- Fill in cancellations and no-shows
- Organize referrals to other medical specialists
- Manage patients treatment plans, financing, billing, and insurance verification
- Making / Rescheduling appointments
- Checking in / out patients
- Sterilization / Disinfection techniques to prevent the spread of infection and disease
- Taking and developing radiograph X-rays, using standard X-Ray system
- Performing expanded function duties with Doctor
- Performing prophylaxis on all age group, giving oral hygiene instructions
- Send and verified claims
- Daily Deposit of the end of day
- Reports to confirm end of day funds and claims
Dental assistant/Front Reception
Royal palm dental
West Palm Beach, FL
02.2019 - 10.2021
- Prepares treatment room for patient by following prescribed procedures and protocols.
- Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.
- Maintains patient appearance and ability to masticate by fabricating temporary restorations; cleaning and polishing removable appliances.
- Assist in making appointments, updating, and maintaining patients dental records
- Greeting and assisting patients the moment they enter a dental office
- Manage patients treatment plans, financing, billing, and insurance verification
Front Desk Receptionist
Dental designs
Fort Myers, FL
08.2017 - 12.2018
- Front reception
- Greet patients upon arrival
- Register new patients according to established office protocols
- Assist patients to complete all necessary forms and documentation
- Verify and update patient information
- Inform patients of dental office procedures and policy
- Move patients through appointments as scheduled
- Enter all relevant patient information into data system
- Maintain and manage patient records in compliance with privacy and security regulations
- Arrange patient charts for next day appointments
- Fill in cancellations and no-shows
- Organize referrals to other medical specialists
- Manage patients treatment plans, financing, billing, and insurance verification
Optical Dispenser
Eye Center of Florida
Clewiston, FL
06.2015 - 09.2016
- Evaluate prescriptions in conjunction with clients vocational and avocational visual requirements
- Recommend specific lenses, lens coating, and frames to suit the clients needs.
- Verify that finished lenses are ground to specifications.
- Measure clients bridge and eye size, temple length, vertex distance, pupillary distance, and optical center of eyes, using measuring devices
- Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general
Clinical Records Clerk
Hendry Glades Mental Health
Clewiston, FL
10.2009 - 12.2014
- Answered phones, took messages, and referred callers to the appropriate source
- Make appointments for patients according to established office protocols
- Established and maintain patient record files
- Prepared medical records for doctor visits
- Managed medical records request from PCP's, other physicians, lawyers, and social services
- Entered demographic information and outcome measures of patients into Dataflex patient information system
- Pulled charts and prepared for staff members
Education
Some College (No Degree) -
Clewiston High School
Clewiston, FLSkills
- Preparing examination room
- Assisting doctor with procedures
- Fabricating temporary crowns
- Performing prophylaxis
- Placing fluoride applications
- Dentrix
- Dental office experience
- Dental receptionist
- Dental assisting
- Office manager experience
- Chairside Assisting
- Front Desk
- Infection Control Training
- Scheduling coordination
- Maintaining Great Customer Service
- Payroll Management and employee scheduling
- Completely Reports in a Timely Manner
- Managing Budgets
Certification
- Certified Dental Assistant
- CPR Certification
- Expand Functions
Languages
Spanish, Fluent
Personality Strengths
- Bilingual, English / Spanish
- Superior organizational, planning, and detail follow-through competencies
- Well organized and detail-oriented
- Excellent personnel management, training, and motivational abilities
- Reliable, professional, adaptable, and flexible
- Good team performance and good effective interpersonal and communication skills
Personal Information
Authorized To Work: Yes
Timeline
Office Manager
Sage Dental of Cypress Lakes
05.2022 - 12.2024
Assistant Office Manager
Sage dental of Wellington
10.2019 - 05.2022
Dental assistant/Front Reception
Royal palm dental
02.2019 - 10.2021
Front Desk Receptionist
Dental designs
08.2017 - 12.2018
Optical Dispenser
Eye Center of Florida
06.2015 - 09.2016
Clinical Records Clerk
Hendry Glades Mental Health
10.2009 - 12.2014
Some College (No Degree) -
Clewiston High School