Nicole OBrien
East Wenatchee,WA
Summary
Detail-oriented professional with a strong background in managing inventory and streamlining operations. Demonstrated ability to resolve customer issues swiftly while maintaining high standards of cleanliness and compliance. Works well in a team atmosphere and also can work efficiently alone. Can adapt to sudden changes and navigates challenges well. Thrives in the unpredictability of daily operations. Enjoys people and the ability to make meaningful connections.
Overview
19
19
years of professional experience
Work History
Server/Bartender
Milepost Brewing
Cashmere, WA
04.2021 - 08.2026
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed bar inventory and supplies, ensuring optimal stock levels for seamless operations.
- Developed specialty drink menu items, contributing to increased customer engagement and sales.
- Trained new staff on operational procedures and service standards, improving team efficiency.
- Oversaw daily cash handling and financial reconciliation, maintaining accuracy in transactions.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Front House Manager
McGlinns Public House
Wenatchee, WA
04.2017 - 01.2021
- Trained and mentored staff to improve service efficiency and team performance.
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Developed and implemented operational procedures to streamline workflow processes.
- Resolved customer complaints swiftly, enhancing overall guest retention rates.
- Collaborated with kitchen staff to maintain high food quality standards during peak times.
- Maintained positive team environment by encouraging teamwork and respect in accordance with the company mission.
- Trained new hires on company policy, procedures, as well as business's' overall mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Handled payroll through QuickBooks.
- Handled most social media posts in regard to daily specials and events happening at the restaurant.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
Shipping and Receiving Coordinator
Alcoa Wenatchee Works
Wenatchee, WA
06.2007 - 04.2014
- Managed inventory systems ensuring accurate stock levels and timely replenishment.
- Coordinated shipping and receiving schedules to optimize workflow efficiency.
- Supervised team members, providing training on best practices for shipping procedures.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Arts - Arts/Science
Wenatchee Valley College
Wenatchee, WAHigh School Diploma -
Eastmont High School
East Wenatchee, WA06-2003
Skills
- Customer service
- Team collaboration
- Adaptability
- Multitasking Abilities
- Teamwork
- Cash handling
- Customer engagement
- Fast learner
- Listening skills
- Multitasking
- Reliability
Timeline
Server/Bartender
Milepost Brewing
04.2021 - 08.2026
Front House Manager
McGlinns Public House
04.2017 - 01.2021
Shipping and Receiving Coordinator
Alcoa Wenatchee Works
06.2007 - 04.2014
Associate of Arts - Arts/Science
Wenatchee Valley College
High School Diploma -
Eastmont High School