Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Nicole O'Connor

N. Charleston,SC

Summary

I'm currently in the market for a full time position that will offer me the opportunity to utilize my skills both professionally and personally. I truly enjoy working with people and have a proven tack record in driving positive results for both them and the company. I'm known for my reliability, honest and effective communications that result in a work force that has received great results.

Overview

7
7
years of professional experience

Work History

Assistant Manager

SpeeDee Oil Change & Auto Service
06.2022 - Current
  • Execute daily operational tasks to enhance team efficiency and service quality.
  • Support management and ownership in developing and implementing strategic initiatives for improved customer engagement.
  • In charge of training new staff, ensuring adherence to company policies and procedures.
  • Coordinate scheduling and resource allocation to optimize workflow and productivity.
  • In Charge of inventory management, maintaining accurate records of stock levels and supplies.
  • Monitor performance metrics, identifying areas for improvement within team operations.
  • Supervised day-to-day operations to meet performance, quality and service expectations while performing service Operations.
  • Improve customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions, I hold the top stats in cross selling every month.
  • Coordinate with vendors to ensure timely delivery of products and resolve any supply chain issues.

Restaurant Front of House Manager

Swig and Swine
05.2018 - 05.2022
  • Oversaw daily front-of-house operations, ensuring exceptional guest experiences and service quality.
  • Trained and mentored staff on customer service standards and restaurant protocols.
  • Collaborated with kitchen staff to streamline communication and improve order accuracy.
  • Developed staff schedules to align workforce with peak business hours effectively.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
  • Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.

Education

Bachelor of Arts - Criminal Justice

Brevard College
Brevard, North Carolina
05-2020

High School Diploma -

Wando High School
Mount Pleasant, SC
05-2016

Skills

  • Strong work ethic with Exceptional customer service
  • Sales techniques as top sales person every month
  • Suggestive selling
  • Problem-solving
  • Safety awareness
  • Team Collaborator with a Flexible Schedule
  • Auto skills include but not limited to estimating work repairs and Preparing quotes, Changing oil, Preventive Maintenance, Brake Systems, Fluid Exchanges, Troubleshooting skills via inspection, Tire Services, Coolant System Controls, Battery Services, Heating and Air Conditioning Troubleshooting and Repairs
  • Hand and power tools such as compressors, drills and air guns
  • Quality assurance
  • Inventory organizing with the purchasing of parts

Interests

  • Spending time running with my dog
  • Spending time with friends and family
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Cooking
  • I enjoy helping others and giving back to the community through church activities
  • Stand-up Paddleboarding (SUP)
  • Outdoor Recreation
  • Baking
  • Gym Workouts

Timeline

Assistant Manager

SpeeDee Oil Change & Auto Service
06.2022 - Current

Restaurant Front of House Manager

Swig and Swine
05.2018 - 05.2022

Bachelor of Arts - Criminal Justice

Brevard College

High School Diploma -

Wando High School

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Nicole O'Connor