Nicole Odom
Hewitt,TX
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. More than 10 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, Intake, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager/Field Nurse/Intake/PCS
Kindred at Home HH/Centerwell HH
Waco, TX
09.2017 - Current
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Provided training to new hires on office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored changes in patient condition between visits and reported any significant findings to physician or supervisor promptly.
- Administered medications, injections, treatments and wound care as prescribed by physicians.
- Attended continuing education courses related to field nursing practices regularly.
- Utilized electronic medical records software systems to document client information accurately.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Owner/Manager
D.O. Logistics, LLC
Hewitt, TX
07.2015 - Current
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Managed operations budgeting, accounts payable and accounts receivable, and payroll.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with all applicable laws, regulations, and industry standards.
LVN Floor Nurse
Homestead Nursing and Rehab
Hillsboro, TX
04.2017 - 07.2017
- Maintained accurate documentation of patient assessment data, interventions performed and responses to treatments per facility policy.
- Monitored vital signs, including temperature, pulse, respiration rate, and blood pressure.
- Demonstrated knowledge of infection control policies and procedures when providing patient care services.
- Collaborated with multi-disciplinary team members to ensure quality patient care was provided in a timely manner.
- Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
Desk/Floor Nursing- LVN
Family Diagnostics Medical Center/Providence
03.2014 - 04.2017
- Maintained accurate medical records for each patient utilizing electronic health record systems.
- Provided direct patient care by taking vital signs, administering medications and treatments, and providing wound care.
- Participated in team meetings to discuss patient progress and plan treatment goals accordingly.
- Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
Education
LVN - Nursing, LVN
McLennan Community College
Waco, TX01-2012
Associate of Science - Associates Degree
University of Phoenix
Phoenix, AZ02.2008
Some College (No Degree) - Pre-requisites for nursing
Hill College
Hillsboro, TXSkills
- Employee Supervision
- Bookkeeping
- Office Management
- Customer Service
- Administrative Support
- Data Entry
- Inventory Control
- Financial Accounting
- Staff Training
- Scheduling Coordination
- Office Administration
- Account Reconciliation
- Organizational Skills
- Policy Implementation
Certification
- CPR American Heart Association, 2024
- Associates in Business, 02/2008
- LVN - 02/2012, LIC# 305616
Affiliations
- Currently in College to further my education
- spending time with family and traveling
Accomplishments
- verbal recognition of the quality of work I provide at Centerwell HH
- praise for going above and beyond by fellow team mates
Timeline
Office Manager/Field Nurse/Intake/PCS
Kindred at Home HH/Centerwell HH
09.2017 - Current
LVN Floor Nurse
Homestead Nursing and Rehab
04.2017 - 07.2017
Owner/Manager
D.O. Logistics, LLC
07.2015 - Current
Desk/Floor Nursing- LVN
Family Diagnostics Medical Center/Providence
03.2014 - 04.2017
LVN - Nursing, LVN
McLennan Community College
Associate of Science - Associates Degree
University of Phoenix
Some College (No Degree) - Pre-requisites for nursing
Hill College
- CPR American Heart Association, 2024
- Associates in Business, 02/2008
- LVN - 02/2012, LIC# 305616
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