Open To Work
Nicole Ogletree
Customer Care Professional
North Las Vegas,NV
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Patient Access RepresentativeCall Center Representative/Full TimeInsurance Verification/Referral SpecialistPatient Encounter Specialist/Full TimeCustomer Care ProfessionalWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteLocation: North Las Vegas, NVLas Vegas, NV
Open to relocation: Yes
Salary Range
50000/yr - 56000/yrImportant To Me
Work-life balanceFlexible work hoursPaid time offWork from home optionHealthcare benefits401k match4-day work weekPaid sick leaveSummary
Knowledgeable and dedicated customer service professional with extensive experience in the Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
NYULangone
Las Vegas, NV
06.2021 - Current
- Captures and logs patient demographic and insurance data in computer database to create patient medical record.
- Attends weekly facility meetings to discuss logistical issues and obtains updated procedural and insurance-related instructions.
- Delivering exceptional customer service and communication expertise.
- Relaying information to relevant staff members.
- Scheduling, rescheduling, and cancelling patient appointments and procedures.
- Providing instructions to patient's to ensure they are prepared for their doctor's visits.
- Following medical providers and hospital facility guidelines to ensure appointments are accurate and timely.
- Manages high-volume inquiry flow by resolving 50–100 patient telephone calls daily with minimal wait times
- Managed insurance verification procedures, ensuring accurate patient information and billing compliance.
- Trained new staff on patient access protocols, promoting adherence to organizational standards and workflows.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Call Center Representative/Full Time
UAB Hospital
Birmingham, Alabama
09.2017 - 05.2021
- Obtained information by answering telephone calls promptly and professionally. Verified patient information for hospital staff, ensuring accuracy and confidentiality.
- Managing 50-100 incoming and outgoing calls per day.
- analyzing on-call schedules for healthcare staff and on-call physicians.
- contacting on-call physicians regarding patients and other staff.
- upon request for paging hospital emergency medical codes and fire codes
Insurance Verification/Referral Specialist
Children's Hospital Los Angeles
Los Angeles, CA
09.2015 - 06.2017
- Guaranteed prompt verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Accurately inputted all patient and insurance information into the company's computer system.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Observed strict procedures to protect sensitive patient information, including medical records and payment data.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Managed scheduling and follow-up communications with healthcare providers and families.
- Coordinated patient referrals to ensure timely access to specialized care.
Patient Encounter Specialist/Full Time
UAB Hospital
Birmingham, Alabama
05.2010 - 06.2015
- Performed front office tasks leveraging data entry expertise in context of medical database management.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- identified, accessed, and organized medical records for patient appointments and incomplete charts.
- Assisted providers in outpatient medical office through management of all administrative operations.
- Managed master calendar and scheduled appointments for numerous providers based on optimal patient loads and clinician availability.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Regularly engaged with department managers to resolve challenges and optimize service delivery.
Education
Associate of Arts - Accounting
Skills
- Microsoft Office, Adobe, Google Chrome, Internet Explorer proficiency, Epic, SalesForce proficient
- Gathering information
- Problem-solving skills
- Cash handling
- Complaint resolution
- Adaptability
- Professional Telephone Voice
- Verbal and written communication
- Customer support
Timeline
Patient Access Representative - NYULangone
06.2021 - Current
Call Center Representative/Full Time - UAB Hospital
09.2017 - 05.2021
Insurance Verification/Referral Specialist - Children's Hospital Los Angeles
09.2015 - 06.2017
Patient Encounter Specialist/Full Time - UAB Hospital
05.2010 - 06.2015
Jefferson State Community College - Associate of Arts, Accounting