Nicole Olivarez-Riojas
Disputanta,VA
Summary
Professional educator prepared for role with a strong background in fostering student development and managing classroom dynamics. Valued for the ability to collaborate effectively with colleagues and adapt to changing needs. Skilled in lesson planning, classroom management, and engaging diverse student populations. Known for reliability, excellent communication, and a results-driven approach.
Educational professional prepared to bring expertise to new role. Provided engaging and structured learning experiences, ensuring a smooth transition for students. Emphasizes collaboration and flexibility to meet varying classroom needs. Known for effective communication and classroom management.
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and a solid understanding of classroom technology.
Overview
16
16
years of professional experience
Work History
Building Base Sub
ESS
08.2025 - Current
- Developed and implemented lesson plans to meet diverse student needs.
- Managed classroom behavior, fostering a positive learning environment.
- Adapted instructional materials for various learning styles and abilities.
- Collaborated with teachers to align curriculum and instructional strategies.
- Provided feedback on student performance to enhance academic growth.
- Engaged students through interactive activities, promoting participation and interest.
- Built rapport with students, encouraging a supportive educational atmosphere.
- Monitored student progress, identifying areas for improvement and intervention.
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in the absence of regular teachers.
- Supported teachers in classroom management and instruction delivery.
- Assisted in developing individualized educational plans for students with special needs.
- Maintained a safe and organized learning environment conducive to student success.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Child Caregiver
Self-employeed
05.2021 - 03.2025
- Developed and implemented engaging educational activities tailored to individual children's needs.
- Provided a safe, nurturing environment for children, ensuring well-being and emotional support.
- Organized daily routines and schedules, fostering consistency and structure in children's lives.
- Communicated effectively with parents regarding children's progress and behavioral observations.
- Conducted regular assessments of children's skills, identifying areas for improvement and growth.
- Established strong relationships with families, promoting open dialogue about childcare needs and concerns.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spread of germs.
Cook Helper
EDP Enterprise Inc.
07.2017 - 04.2021
- Assisted chefs in food preparation and cooking tasks, ensuring timely service during peak hours.
- Managed inventory levels, ensuring proper stock of ingredients and supplies for kitchen operations.
- Assisted in food preparation and cooking processes, adhering to safety and sanitation standards.
- Collaborated with chefs to create daily specials, enhancing menu offerings based on seasonal ingredients.
- Trained new staff members on kitchen procedures and equipment usage, fostering a collaborative work environment.
- Monitored cooking times and temperature controls, ensuring high-quality dishes consistently met restaurant standards.
- Implemented organizational systems for storage areas, improving efficiency in ingredient retrieval and usage.
- Streamlined prep processes by introducing time-saving techniques, resulting in improved workflow during peak hours.
- Assisted with portion control measures to maintain consistency in serving sizes across all menu items.
- Facilitated teamwork among kitchen staff members through clear communication regarding tasks at hand or upcoming needs throughout shifts.
- Supported smooth restaurant operations by promptly restocking necessary supplies during peak hours.
- Contributed to increased menu variety by suggesting new dishes based on seasonal ingredients and customer preferences.
- Received consistent positive feedback from both customers and staff for providing attentive assistance during busy periods.
- Improved kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
- Maintained high levels of hygiene and food safety by regularly cleaning equipment, utensils, and kitchen workspaces.
Sales Associate
Kohls
01.2015 - 01.2016
- Delivered exceptional customer service, enhancing shopping experiences and fostering customer loyalty.
- Maintained accurate inventory records using point-of-sale systems to ensure stock availability.
- Trained new staff on sales techniques and store policies to improve team performance.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and repeat business.
- Conducted visual merchandising to optimize product displays and increase sales potential.
- Collaborated with management to develop promotional strategies that elevated store traffic and revenue.
- Analyzed sales data to identify trends, informing restocking decisions for improved inventory management.
- Led team meetings focused on best practices, driving consistency in customer engagement across shifts.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Sales Associate
Lowes
06.2014 - 02.2015
- Managed inventory processes, ensuring accurate stock levels and efficient product placement on sales floor.
- Assisted in training new sales associates, promoting teamwork and consistent service standards.
- Utilized point-of-sale systems for seamless transactions and effective cash handling procedures.
- Collaborated with team to execute promotional campaigns, increasing product visibility and sales performance.
- Analyzed customer feedback to identify trends, leading to improved merchandising strategies and promotions.
- Led store initiatives focused on optimizing operational efficiency and improving overall store presentation.
- Mentored junior staff in sales techniques, driving team productivity and enhancing customer engagement strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Target
02.2010 - 06.2010
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Coordinated with stock team to expedite restocking of high-demand items.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Implemented feedback from customer surveys to enhance shopping experience.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Education
Diploma - General Academics
Sydney Lanier H.S.
San Antonio, TX08-2008
Skills
- Cash Handling Accuracy
- Retail Sales
- Credit Card Transactions
- Customer Service Excellence
- Loss Prevention
- Merchandising & Stocking
- Proficient in MS Word & Excel
- Team player
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
- Exemplary customer service in retail sales, team player mindset, and exceptional cash-handling accuracy.
- Excellent Interpersonal skills and commitment to customer service.
- Consistently praised by customers and employer for my positive and helpful attitude.
Languages
Spanish
Native or Bilingual
Timeline
Building Base Sub
ESS
08.2025 - Current
Child Caregiver
Self-employeed
05.2021 - 03.2025
Cook Helper
EDP Enterprise Inc.
07.2017 - 04.2021
Sales Associate
Kohls
01.2015 - 01.2016
Sales Associate
Lowes
06.2014 - 02.2015
Sales Associate
Target
02.2010 - 06.2010
Diploma - General Academics
Sydney Lanier H.S.