Nicole O'Neal

Customer-focused support specialist with over 20 years of experience in resolving complex, high-volume customer inquiries within regulated environments. Proven ability to deliver empathetic and accurate support through digital channels, consistently maintaining high-quality standards and ensuring customer satisfaction. Skilled in managing sensitive issues, adhering to established workflows, and adapting to new tools and policies while effectively collaborating cross-functionally to enhance customer experience and drive operational efficiency. Committed to fostering positive relationships and creating solutions that meet both customer needs and organizational goals.

• CRM Systems
• Billing Software (CUBS Logic)
• Remote Tools
• 40+ WPM Data Entry