Nicole Ortega
Omaha,NE
Summary
Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Overview
7
7
years of professional experience
Work History
EVS Attendent
Ameristar Casino
Omaha, Nebraska
07.2023 - 11.2024
- Mixed and diluted caustic chemicals for use in industrial cleaning.
- Drove garbage-collection trucks and operated vehicle mechanisms to lift and dump trash receptacles.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels. I was responsible for all cleaning on the casino floor and restrooms and also provide excellent guest service.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Analyzed trends in customer feedback data to identify opportunities for improvement.
- Communicated regularly with other departments regarding scheduling needs or special requests.
- Maintained accurate records of employee attendance, payroll information.
- Acted as an ambassador for the organization by providing excellent customer service and support at all times.
- Monitored building security and safety by locking doors or avoiding hazards.
- Lifted and properly disposed of furniture, equipment and heavy items.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
- Stripped beds of soiled linens after discharge of patients.
- Performed general housekeeping duties such as changing light bulbs or replacing air filters.
- Managed household errands and other essential duties.
- Completed routine maintenance and repair.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
Care Giver
For a private home
Omaha, Nebrka
02.2019 - 02.2022
- Maintained detailed records of services performed on clients.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens. I also was responsible for bathing and cleaning of my client and gave medican on schedule times.
- Consulted with client care team to continually update care plans.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Drove clients to doctors' appointments and social outings.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Coordinated transportation services for clients when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
Cleaner Helper
Dwayne young
Omaha, Nebraska
12.2017 - 09.2019
- Cleaned spills immediately using proper safety procedures.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
- Followed safety processes for all manual and electric cleaning equipment.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Ensured safety protocols were followed at all times while performing duties.
Education
GED -
Penn Foster Career School
Scranton, PASkills
- Waste disposal
- Laundry management
- Room cleaning
- Chemical handling
Timeline
EVS Attendent
Ameristar Casino
07.2023 - 11.2024
Care Giver
For a private home
02.2019 - 02.2022
Cleaner Helper
Dwayne young
12.2017 - 09.2019
GED -
Penn Foster Career School