Nicole Otero
El Paso,TX
Summary
Dynamic professional with experience at the Office of Alumni Engagement, skilled in data analysis and project management. Proven track record in securing corporate sponsorships and enhancing donor engagement. Adept at utilizing Microsoft Excel for data trends, while delivering exceptional customer service in fast-paced environments like Crumbl.
Overview
1
1
year of professional experience
Work History
Titian Talker
Office of Alumni Engagement, Illinois Wesleyan Uni
Bloomington, IL
01.2025 - Current
- Completed all necessary paperwork prior to call closure.
- Analyzed data from previous calls to identify trends and improvement areas.
- Maintained accurate donor records with timely data entry practices.
- Coordinated with potential donors to secure corporate sponsorships and initiate matching gift campaigns.
Baker
Crumbl
El Paso, TX
05.2024 - 09.2024
- Answered customer inquiries regarding menu items and processed orders efficiently.
- Ensured strict adherence to health regulations in kitchen operations.
- Prepared dough for various bakery items, including breads, pastries, and cookies.
- Collaborated with fellow bakers to enhance task completion within deadlines.
Education
Bachelor of Arts - Political Science
Illinois Wesleyan University
Bloomington, IL05-2026
High School Diploma -
Mission Early College High School
El Paso, TX06-2024
Associate of Arts - Multidisciplinary
El Paso Community College
El Paso, TX12-2023
Skills
- Data analysis
- Policy writing
- Microsoft Excel and Word Certifications
- Customer service
- Project management
- Networking strategies
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Titian Talker
Office of Alumni Engagement, Illinois Wesleyan Uni
01.2025 - Current
Baker
Crumbl
05.2024 - 09.2024
Bachelor of Arts - Political Science
Illinois Wesleyan University
High School Diploma -
Mission Early College High School
Associate of Arts - Multidisciplinary
El Paso Community College
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