Nicole Pace
Roseville
Summary
Compassionate healthcare professional with expertise in patient care and coordination. Proficient in Epic charting and EHR systems to optimize treatment and improve outcomes. Committed to delivering exceptional patient care and enhancing the overall healthcare experience.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Indexer (Contractor)
Henry Ford Health System
Troy
2026 - Current
- Verified document uploads in Epic, ensuring accurate linkage to patient charts and clinics.
- Reviewed and organized medical records for efficient indexing and retrieval.
- Utilized electronic health record systems to maintain accurate patient data.
- Collaborated with healthcare professionals to ensure proper documentation standards.
Medical Assistant
DMC Harper Professional Building
Detroit
02.2025 - 02.2026
- Triage and room patients to optimize clinical workflow and enhance patient experience.
- Organize Athena clinical inbox to facilitate timely communication and support care coordination.
- Remove staples and sutures to facilitate patient recovery.
- Manage inbound and outbound calls to resolve patient inquiries and improve satisfaction.
- Verify insurance coverage and obtain authorization for testing and procedures.
- Schedule appointments while managing patient check-in and check-out processes.
- Clean, stock, and maintain exam rooms to uphold hygiene standards.
- Address patient concerns regarding appointment procedures and testing protocols.
Phlebotomist
Henry Ford Health
Detroit
08.2024 - 02.2025
- Executed blood draws ensuring accurate and reliable specimen collection.
- Received urine specimens for processing in laboratory settings.
- Delivered and transported all specimens to main hospital for analysis.
- Tracked and updated temperature logs and communication records for compliance and quality assurance.
- Rounded clinics regularly to gather specimens efficiently.
- Maintained adequate supplies at draw stations for seamless operations.
- Coordinated logistics for timely specimen delivery, facilitating prompt laboratory analysis.
Specimen Processor (Contractor)
Labcorp (Apidel)
Detroit
01.2023 - 03.2024
- Operated Meditech and Cerner systems to receive and track incoming specimens.
- Processed specimens using centrifuge for designated departments, enhancing operational efficiency.
- Facilitated timely faxing of lab results to physicians for prompt patient care.
- Resolved label printer issues through alignment and jam repair, minimizing downtime.
- Executed data entry related to research projects, ensuring high accuracy.
- Provided additional labels for RN’s to support patient care activities.
- Managed inbound and outbound calls on multi-line phones, handling inquiries effectively.
- Conducted thorough patient registration and organized filing tasks.
Medical Assistant
WellStreet Urgent Care
Southfield
09.2021 - 10.2022
- Assisted physician with procedures to improve patient care outcomes.
- Performed x-rays, IV placements, and venipunctures for diagnostic purposes.
- Triaged patients to prioritize care based on urgency.
- Conducted pulmonary function tests and administered breathing therapies to support patient respiratory health.
- Executed e-prescriptions and managed patient registration to streamline workflow.
- Scheduled appointments and submitted prior authorizations for procedures.
- Maintained and autoclaved instruments to ensure safety and compliance.
- Cleaned exam rooms to maintain a hygienic environment.
Medical Assistant
Shores Urgent Care
Saint Clair Shores
02.2016 - 11.2019
- Executed EKGs, PFTs, aerosol treatments, X-rays, and IV infusions on-site.
- Administered injections and performed ortho-glass casting procedures.
- Supported various medical procedures including suturing and gynecological exams.
- Triage patients and manage registrations to streamline patient flow.
- Performed data entry in MCIR for immunizations to ensure accurate patient records.
- Maintained examination room supplies and ensured proper sterilization of instruments.
- Handled inbound and outbound phone calls to deliver timely information and support to patients.
- Navigated Epic system alongside Windows and MCIR for enhanced workflow.
Education
Information Technology - CompTIA a
Focus-Hope Information Technologies Center
Detroit, MI12-2023
Phlebotomy - Trade school
Med Right Inc.
Madison Heights, MI04-2005
General Studies - High school or equivalent
Watkins Mill High School
Gaithersburg, MD06-1997
Skills
- Document management
- Data categorization
- Content indexing
- Client communication
- Data entry and time management
- Team collaboration
- Content categorization
- Adaptability and flexibility
- Problem resolution
- Quality assurance
- Active listening
- Analytical thinking
Certification
- Customer Service (Certification), Present
- Driver's License
- AED Certification
- CPR Certification
- BLS Certification
- Certified Phlebotomy Technician
- Chauffeur's Permit
- CompTIA A+
- PBT (ASCP)
Timeline
Medical Assistant
DMC Harper Professional Building
02.2025 - 02.2026
Phlebotomist
Henry Ford Health
08.2024 - 02.2025
Specimen Processor (Contractor)
Labcorp (Apidel)
01.2023 - 03.2024
Medical Assistant
WellStreet Urgent Care
09.2021 - 10.2022
Medical Assistant
Shores Urgent Care
02.2016 - 11.2019
Indexer (Contractor)
Henry Ford Health System
2026 - Current
Information Technology - CompTIA a
Focus-Hope Information Technologies Center
Phlebotomy - Trade school
Med Right Inc.
General Studies - High school or equivalent
Watkins Mill High School