Nicole Palmer
Hanover,PA
Summary
Seasoned Account Relationship Manager and Customer Service Supervisor with a proven track record at Keller-Brown Insurance Services and Toyota Financial Services. Excelled in relationship building, customer advocacy, and team leadership, enhancing customer satisfaction and team efficiency. Skilled in analytical problem solving and effective communication, consistently achieving and surpassing goals.
Overview
12
12
years of professional experience
Work History
Account Relationship Manager
Keller-Brown Insurance Services
Shrewsbury, PA
11.2017 - Current
- Provided exceptional customer service to policyholders and agents by responding promptly to inquiries and requests.
- Assessed coverage levels, discussed changes in policies, and processed applications for new insurance plans.
- Resolved customer complaints in a timely manner by researching and providing appropriate solutions.
- Processed paperwork for policy cancellations, renewals, and reinstatements according to company guidelines.
Customer Service Supervisor
Toyota Financial Services
Owings Mills, MD
02.2013 - 02.2017
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Education
Bachelor of Science - Business Administration And Management
Everest College
Orlando, FL06-2017
Skills
- Service assistance
- Effective customer communication
- Relationship building and management
- Relationship review process
- Time management
- Critical thinking
- Excellent communication
- Customer advocacy
- Analytical problem solving
- Customer relationships
- Customer service
- Team leadership
Timeline
Account Relationship Manager
Keller-Brown Insurance Services
11.2017 - Current
Customer Service Supervisor
Toyota Financial Services
02.2013 - 02.2017
Bachelor of Science - Business Administration And Management
Everest College
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