Open To Work
Mark Huelsmann
Naples,FL
Work Preference
Desired Job Title
Account Relationship ManagerAccount DirectorKey Account ManagerBusiness Account ExecutiveAccount ManagerWork Type
Full TimeLocation Preference
RemoteSalary Range
$100000/yr - $200000/yrImportant To Me
Work-life balance4-day work weekCareer advancementCompany CultureHealthcare benefitsWork from home optionPaid time off401k matchStock Options / Equity / Profit SharingSummary
Experienced with building and maintaining strong client relationships to drive business success. Utilizes effective communication and negotiation skills to meet client needs and ensure satisfaction. Track record of delivering tailored solutions and fostering long-term partnerships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Relationship Manager
Dun & Bradstreet
Naples Florida (Remote)
07.2021 - Current
- 2025: 107% 2024:127% 2022:100%
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans to align services with client needs and objectives.
- Implemented process improvements that increased operational efficiency across account management workflows.
- Negotiated contract terms and pricing models that maximized value for both clients and company.
- Delivered presentations to stakeholders, effectively communicating insights and strategic recommendations for account growth.
- Established rapport with decision-makers at all levels within client organizations, facilitating productive discussions on growth opportunities.
- Leveraged CRM tools for efficient management of account information and task prioritization across the team members involved in servicing them.
Account Director
Comcast Business
Manchester NH (Remote)
06.2020 - 07.2021
- Led cross-functional teams to develop and implement strategic account growth plans.
- Cultivated strong client relationships, enhancing customer satisfaction and retention rates.
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Met with clients to discuss advertising options and future growth goals.
- Cultivated long-term partnerships with stakeholders through consistent delivery of high-quality service and attention to client feedback.
- Oversaw team of 5 professionals handling 800 accounts.
Key Account Manager
Comcast Business
Manchester, NH
04.2015 - 06.2020
- 2015: 105% 2016: 111% 2017: 109% 2018 :102% 2019: 101%
- Managed key client relationships, ensuring alignment with business objectives and service delivery standards.
- Collaborated with cross-functional teams to implement tailored solutions for clients' needs.
- Presented quarterly business reviews, showcasing value delivered and future growth strategies.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed strategic account plans to drive customer engagement and satisfaction.
Business Account Executive
Comcast Business
Manchester NH
02.2014 - 04.2015
- Used CRM database to track referral and appointment data.
- Presented product demonstrations to prospective customers, highlighting key features and benefits.
- Generated leads by networking at trade shows, conferences, and other events.
- Created customized presentations tailored to the individual needs of each client.
- Expanded existing customer base by 12 accounts through personal networking and prospecting of qualified leads.
Account Manager
Oracle
Manchester NH
10.2013 - 01.2014
- Developed and maintained strong client relationships to drive customer satisfaction and retention.
- Collaborated with cross-functional teams to deliver tailored solutions that meet client needs.
- Presented quarterly business reviews to clients, showcasing value delivered and future strategies.
- Negotiated contract terms effectively, ensuring advantageous agreements for both clients and organization.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
SMB Account Manager
Dun & Bradstreet
Concord MA
01.2011 - 10.2012
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Cross-sold additional products and services to purchasing customers.
- Closed new customers per month by effectively articulating value propositions to senior business leaders.
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
- Conducted regular business reviews to assess performance and drive continuous improvement.
- Developed strong rapport with decision-makers at all levels within client organizations through effective communication skills and professional demeanor.
Account Manager
Linkage, a SHRM Company
Burlington MA
06.2010 - 06.2011
- Implemented best practices in account management to enhance operational efficiency and service delivery.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed customized account plans for clients to help them achieve their business goals.
- Managed over 100 existing accounts while focusing on 300k in new business growth
Education
Bachelor's Degree - Business Administration and Management
05-2002
Skills
- Key Account Growth
- Microsoft Excel
- Creative Problem Solving
- Negotiation
- Client relationship management
- Contract negotiation
- Account management
- CRM software
- Sales forecasting
- Multitasking Abilities
- Adaptability and flexibility
- Customer service
- Time management
- Attention to detail
- Excellent communication
Certification
- Solutions Selling, Miller Heiman Group, A Korn Ferry Company
- Negotiation Skills, Sandler
- Stockbrokers/Dealer, FINRA, 03/01/07, 07/01/10
- Value Selling, Value Selling Associates, Inc.
- MEDDICC Certification
- AI For Work and Life University of North Florida
Websites, Portfolios, Profiles
linkedin.com/in/markhuelsmann
Timeline
Account Relationship Manager - Dun & Bradstreet
07.2021 - Current
Account Director - Comcast Business
06.2020 - 07.2021
Key Account Manager - Comcast Business
04.2015 - 06.2020
Business Account Executive - Comcast Business
02.2014 - 04.2015
Account Manager - Oracle
10.2013 - 01.2014
SMB Account Manager - Dun & Bradstreet
01.2011 - 10.2012
Account Manager - Linkage, a SHRM Company
06.2010 - 06.2011
Southern New Hampshire University - Bachelor's Degree, Business Administration and Management