Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
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Nicole Pandya

Boynton Beach,FL

Summary

I’m an accomplished Recruitment Coordinator with over 20 years of experience as a Subject Matter Expert and Project Manager . Specializing in supporting Technology clients. I’m adept at enabling strategic transformation to enhance speed, cost-effectiveness, and quality in recruitment processes. With a strong record of driving improvements, I excel as a mentor and trainer, dedicated to enhancing the candidate’s experience and optimizing recruitment efficiency.

Overview

27
27
years of professional experience

Work History

Recruitment Coordinator

CGI
01.2022 - 01.2024
  • Collaborated with HR teams and department heads to ensure strategic workforce planning and effective resource allocation, aligning recruitment efforts with business objectives
  • Tracked and managed employee lifecycle events, including promotions, transfers, and departures, to maintain accurate records and support staffing decisions
  • Maintained and reported real-time visibility of open positions, candidate pipelines, and hiring statuses, ensuring up-to-date and actionable recruitment data
  • Developed and implemented a new hiring process, significantly improving recruitment efficiency and reducing hiring cycles by 75% through the enhancement of workflows, technology integration, and refined interview procedures

Provisional Contract Manager

CGI
01.2022 - 01.2024
  • Served as the primary recruitment liaison for assigned departments, managing the recruitment life cycle and ensuring precise and clear job requisitions
  • Partnered closely with Hiring Managers and Suppliers to collect candidate feedback, ensuring alignment with job requirements and candidate fit
  • Oversaw onboarding logistics, coordinating between hiring managers and suppliers to optimize contractor onboarding and assignment processes
  • Coordinated the interview process for candidates on behalf of hiring managers, streamlining recruitment operations and reducing time-to-hire
  • Facilitated the procurement of contract employees, managing the process for consulting projects and ensuring seamless interaction between hiring managers and vendors
  • Managed the approval process for Statements of Work and contracts, ensuring compliance with corporate standards and best practices
  • Maintained proactive communication with candidates and hiring managers, providing timely feedback and ensuring a positive and professional recruitment experience for all stakeholders
  • Cultivated a robust talent pipeline by building and nurturing relationships with candidates through phone and video interviews, ensuring readiness for immediate hiring needs
  • Led onboarding initiatives, coordinating with external partners and maintaining accurate records to support seamless employee integration
  • Utilized Relationship Management systems to track recruitment metrics and activities, collaborating with the team to develop and implement industry best practices

Robotic Process and Migration Manager

AT&T
01.2002 - 01.2022
  • Facilitated and led Scrum of Scrums for individual delivery teams, overseeing daily stand-ups, planning, self-organization, collaboration, and iterative development
  • Guided discussions, decision-making, and conflict resolution to ensure smooth project progress
  • Provided Agile metrics and reporting to enhance transparency and communication with leadership, radiating information and improving visibility into team performance
  • Assisted with internal and external communication, ensuring that each team member focused on the right tasks and helping remove obstacles to progress
  • Strategically planned, managed, and executed AT&T’s Automation Summit (live and virtual), in collaboration with Microsoft, focusing on Low Code/No Code automation solutions
  • Managed all event coordination, including administration, speaker and vendor communication, and cross-departmental collaboration
  • Led large-scale strategic initiatives across all project phases, identifying system enhancement and development opportunities based on client needs and regulatory changes
  • Managed a 90-day release project calendar using Power BI to identify and address discrepancies that could impact project release dates, updating leadership as needed
  • Created and managed processes and audits to eliminate friction and non-value-add tasks in data collection and inefficiencies within Jira
  • Developed structured processes and documentation for cost-effective and high-quality design
  • Conducted process optimization and audits, ensuring data integrity and presenting findings and recommendations to leadership for continuous improvement

AVP Chief of Staff Team

AT&T
01.2002 - 01.2022
  • Coordinated team communications to drive transparency and collaboration across the organization, ensuring alignment and clear messaging
  • Tracked, aggregated, and refined accomplishments across multiple value streams for senior leadership, facilitating clear next steps and communication
  • Managed budgeting for internal team travel and recognition rewards, promoting a positive culture and collaboration
  • Organized 'lunch and learn' sessions to educate teams on new product availability (e.g., Robotics), enabling the identification of automation opportunities and resulting in increased revenue and cost savings
  • Implemented an employee satisfaction program to enhance workplace morale and engagement

Change Champion Lead

AT&T
01.2002 - 01.2022
  • Led and mentored teams as a Change Champion through the Neuro Leadership Program, driving transformation and operational efficiency
  • Earned recommendations to spearhead key initiatives and lead high-impact calls
  • Developed and implemented a streamlined onboarding process for new employees, enabling independent download and completion of training without internal assistance
  • Achieved a time savings of over 2 hours per person in training, enhancing productivity and reducing resource strain
  • Demonstrated expertise in change management, process optimization, and team mentoring, fostering continuous improvement and performance enhancement

SR Specialist-Technical Process Manager

AT&T
01.2002 - 01.2022
  • Experienced Quality Manager with a strong background in managing and optimizing processes to enhance operational efficiencies
  • Proven track record in consulting for AT&T Business Operations Innovation Office projects, providing essential requirements and support
  • Supported individual innovation programs by delivering key Infrastructure & Operations (I&O) elements, such as Front Door requests
  • Collaborated with internal teams to develop and refine process plans and procedures, driving improvements in operational efficiency
  • Proficient in creating and updating Apex process documents to ensure accurate and up-to-date procedural documentation
  • Provided comprehensive training on new processes and procedures, ensuring seamless implementation and adoption across teams
  • Managed large-scale strategic initiatives across all project phases, from initiation to closure, ensuring alignment with client needs and regulatory changes to enhance system development and identify opportunities for improvement
  • Utilized Power BI to manage a 90-day release project calendar, identifying and assessing discrepancies impacting project release dates, and presenting updates to leadership
  • Created and managed audit processes to eliminate friction and non-value-add tasks, improving data collection and addressing inefficiencies within Jira
  • Developed structure, processes, and documentation to ensure cost-effective and high-quality design, optimizing operational efficiency and project outcomes

Customer & Billing SME / Implementation Specialist

AT&T
01.2002 - 01.2022
  • Dedicated Customer & Billing SME / Implementation Specialist with extensive experience in creating and optimizing billing processes for revenue assurance
  • Recognized Subject Matter Expert (SME) and mentor for global delivery teams, offering support and guidance to enhance team performance
  • Facilitated Ethernet Service Delivery for high-end customers, including Walmart and Apple, ensuring readiness and timely installation
  • Developed an On-time Performance process, successfully meeting corporate ASI targets and improving delivery efficiency
  • Actively involved in the NPS task force, focusing on enhancing customer interactions and satisfaction
  • Conducted process audits to ensure the accuracy of order creation and adherence to established procedures

Technical Project Manager

AT&T Dedicated IP Services (contracted by Real Soft Inc.)
01.2000 - 01.2008
  • Results-driven Project Manager with a proven track record of managing high-profile projects for clients such as Starbucks Wi-Fi, Wayport, McDonald’s, Marine Corps, and Builders First
  • Led end-to-end Wi-Fi projects from conception to completion, including planning, design, deployment, and optimization of wireless networks for diverse industries for clients such as Starbucks Wi-Fi, Wayport, McDonald’s, Marine Corps, and Builders First
  • Expert in Wi-Fi technologies, protocols (802.11 standards), network security, and enterprise wireless solutions
  • Managed cross-functional teams of engineers, vendors, and stakeholders to deliver high-performance Wi-Fi solutions on time and within budget
  • Proficient in project management methodologies ensuring timely delivery of projects through efficient scheduling, risk management, and resource allocation
  • Conducted site surveys, capacity planning, and performance analysis to optimize network performance and coverage
  • Experienced in vendor management and collaboration with hardware and software providers to implement scalable Wi-Fi networks
  • Strong problem-solving abilities in troubleshooting complex network issues, implementing robust security measures, and ensuring seamless network connectivity

Senior Product Specialist & Trainer

Merrill Lynch
01.2000 - 01.2008
  • Product Specialist for High Net Worth (10M+) Branch Offices, delivering customer service and support for Cash Management account products
  • Experienced in compliance auditing and reconciliation of distribution and disbursements, ensuring accuracy and adherence to regulations
  • Participated in Six Sigma projects, focusing on reducing inefficiencies and waste within processes
  • Took a leadership role as acting supervisor, mentoring and supporting team members to enhance performance and development
  • Led special projects and conducted training classes in branch offices, sharing expertise and best practices with colleagues
  • Provided specialized product knowledge and training, ensuring that team members are well-equipped to handle complex financial needs and deliver exceptional client service
  • Developed and maintained strong relationships with high-value clients, offering tailored solutions and support to meet their unique financial goals and requirements

Senior Automotive Claims Specialist

Liberty Mutual
01.1997 - 01.2000
  • Claims Evaluation: Conducted comprehensive evaluations of claims from the initial report to final disposition, ensuring accurate and fair resolutions
  • Investigation: Secure necessary items for investigation, including police reports and photos, and assess claim validity or possibility of fraud
  • Assessment: Assess coverage, liability, and damages to determine the value of claims and negotiate settlements or denials
  • Arbitration: File and process arbitration as necessary to resolve disputes and ensure fair outcomes
  • Documentation: Maintain detailed documentation of claim files and ADS with notes, evaluations, and decision-making processes
  • Provided training and support to new claim representatives, enhancing their skills and knowledge

Education

High School Diploma -

West Milford High School
West Milford, NJ

Skills

  • Background checks
  • Resume screening
  • Candidate sourcing
  • Written and verbal communication
  • Technical recruiting
  • Administrative skills
  • Training and mentoring
  • Compliance
  • Employee orientation
  • New hire onboarding
  • Project management

Professional Highlights

  • Talent Acquisition Leadership: Spearheaded the development of an effective talent pipeline, resulting in a significant increase in quality hires.
  • Strategic Event Management: Orchestrated AT&T's live and virtual Automation Summit, a pivotal event that drove record-breaking participation and fostered high collaboration with Microsoft, contributing significantly to the company's success.
  • Process Optimization: Led large-scale initiatives that significantly reduced costs and improved efficiency across multiple departments, demonstrating my ability to manage complex projects and deliver tangible results.
  • Client Relationship Management: Successfully cultivated and maintained relationships with key stakeholders, ensuring seamless communication and collaboration on complex projects.

Timeline

Recruitment Coordinator

CGI
01.2022 - 01.2024

Provisional Contract Manager

CGI
01.2022 - 01.2024

Robotic Process and Migration Manager

AT&T
01.2002 - 01.2022

AVP Chief of Staff Team

AT&T
01.2002 - 01.2022

Change Champion Lead

AT&T
01.2002 - 01.2022

SR Specialist-Technical Process Manager

AT&T
01.2002 - 01.2022

Customer & Billing SME / Implementation Specialist

AT&T
01.2002 - 01.2022

Technical Project Manager

AT&T Dedicated IP Services (contracted by Real Soft Inc.)
01.2000 - 01.2008

Senior Product Specialist & Trainer

Merrill Lynch
01.2000 - 01.2008

Senior Automotive Claims Specialist

Liberty Mutual
01.1997 - 01.2000

High School Diploma -

West Milford High School

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Nicole Pandya