Pascal Saint-Aime
Boynton Beach,FL
Summary
I’m a motivated, hands-on learner with experience in basic hardware and software troubleshooting, currently working toward my CompTIA A+ certification to further build my technical skills. I’ve developed a strong ability to troubleshoot and solve problems, and I’m always looking for ways to improve. I work well with others and contribute to a positive team environment, helping things run smoothly. After 10 years in retail, I’ve become great at connecting with customers and delivering exceptional service. I’m passionate about professional growth and excited to take on new challenges
Overview
10
10
years of professional experience
Work History
Phone/Computer Repair Technician
Self Employed
01.2022 - Current
- Diagnosed hardware and software issues to restore full functionality of computers.
- Repaired and replaced defective components, ensuring optimal performance and customer satisfaction.
- Developed standard operating procedures for troubleshooting common technical problems.
- Disassembled computers to perform diagnostics and check for repair needs.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Installed operating systems and configured software applications based on client requirements.
Produce Clerk/Customer Service
Publix
01.2016 - Current
- Ensured freshness and quality of produce through regular inspection and rotation.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Maintained cleanliness and organization of produce department to enhance shopping experience.
- Coordinated with suppliers to manage inventory levels and ensure timely replenishment of stock.
- Trained new staff on best practices for handling, storing, and displaying produce items.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
Cleaning Crew Member
JanPro
07.2022 - 01.2025
- Operated cleaning equipment and tools to maintain optimal cleanliness and safety standards.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
- Trained new staff on proper cleaning techniques and safety measures within the facility.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
Education
Associate of Science - Computer Programming
Palm Beach State College
Lake Worth, FL12-2027
Certificate - Network Support Technician
Palm Beach State College
Lake Worth, FL12-2025
Certificate - Computer Programming
Palm Beach State College
Lake Worth, FL12-2022
Skills
- Teachable
- Computer assembly
- Hardware installation
- Technical support
- System upgrades
- Operating system installation
- Customer service
- Windows 10/11
- Active listening
- Oracle VM VirtualBox/Vmware
- Microsoft 365 Office
Languages
English
Creole
Interests
- Volunteering, Graphic Design, Running, Calisthenics, Music, Piano, Foodie, Basketball, Crypto/Forex, Digital Art and Animation, MMA Dragonball and SuperNatural fanatic
Timeline
Cleaning Crew Member
JanPro
07.2022 - 01.2025
Phone/Computer Repair Technician
Self Employed
01.2022 - Current
Produce Clerk/Customer Service
Publix
01.2016 - Current
Associate of Science - Computer Programming
Palm Beach State College
Certificate - Network Support Technician
Palm Beach State College
Certificate - Computer Programming
Palm Beach State College