Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Panico

Linwood

Summary

Professional in financial services with focus on operational excellence and customer satisfaction. Adept at managing banking center operations and ensuring compliance with financial regulations. Known for collaborative teamwork and adaptability in dynamic environments.

Overview

18
18
years of professional experience

Work History

Relationship Banker

Bank of America
01.2023 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

Customer Service Representative

Bank of America
05.2015 - 01.2023


  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Sales and Service Specialist

Bank of America
06.2007 - 05.2015
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
  • Increased sales revenue by consistently meeting and exceeding sales targets through effective product presentation and client relationship management.
  • Created customized solutions for clients'' unique needs, ensuring a tailored approach that resulted in higher conversion rates.

Education

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice
New York, NY
12-2021

Skills

  • Branch operations
  • Workflow optimization
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Team collaboration
  • Relationship building

Timeline

Relationship Banker

Bank of America
01.2023 - Current

Customer Service Representative

Bank of America
05.2015 - 01.2023

Sales and Service Specialist

Bank of America
06.2007 - 05.2015

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice

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Nicole Panico