Nicole Patota
Levittown,PA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager/Service Coordinator
Alma Health Skilled Services LLC
09.2021 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Manager
Giant Food Stores
08.2012 - 09.2021
- Planned team-building exercises to increase employee performance and job satisfaction.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Established/optimized schedules to keep coverage and service in line with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor Of Arts - Psychology
Temple University
Philadelphia, PAAssociate Of Arts And Sciences - Psychology
Bucks County Community College
Newtown, PASkills
- Strategic planning
- Goal Setting
- Relationship building
- Organizational skills
- Excellent work ethic
- Team supervision
- Attention to detail
- Client relationship management
- Strong team-builder
- Staff training
Internship/Volunteer
Penn Hospice Volunteer July 2018-2019
- A member of a team that conducted person centered planning and help to create a care plan for patient
- Constant communication with other members of team to provide the best services for the patient.
- Used strong interpersonal communication skills to convey information to others.
Temple Ambler Infant and Child Lab
Clinical Assistant Aug 2017-2018
- Taught to create and send referrals to different agencies on other individual’s behalf
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
Big Brother Big Sister of Bucks County
Jan 2015- Oct 2016
- Conducted weekly or biweekly visits to be a positive and constant support in child’s life.
- Support as a witness or eye witness in a court room to assist in the child’s best welfare.
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Branch Manager/Service Coordinator
Alma Health Skilled Services LLC
09.2021 - Current
Assistant Manager
Giant Food Stores
08.2012 - 09.2021
Associate Of Arts And Sciences - Psychology
Bucks County Community College
- CPR/AED Certification
- First Aid Certification
Bachelor Of Arts - Psychology
Temple University
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