STEVEN DACEY
Summary
Dynamic Branch Manager at McCann Industries with a proven track record of driving sales growth by 34% and implementing effective inventory management strategies. Skilled in operations management and leadership, I excel at fostering client relationships and optimizing processes for continuous improvement. Committed to achieving exceptional results in a competitive environment.
Overview
14
14
years of professional experience
Work History
Branch/Service Manager
McCann Industries
Merrillville, IN
01.2023 - Current
- Managed concrete supply sales, parts department, rental department, & service center for heavy equipment
- Drove branch growth from 2023 to 2025 through strategic initiatives.
- Grew overall sales in 2023 by 34%
- Grew overall sales in 2024 by 8%
- Posted record profit in 2025
- Reduced branch spending while achieving consistent growth in revenue.
- Managed daily branch operations and customer service activities.
- Implemented inventory management procedures for efficient stock control.
- Managed inventory levels to ensure equipment availability for customer rentals.
- Coordinated equipment maintenance schedules to uphold operational standards.
- Oversaw rental contracts and ensured compliance with company policies.
- Developed relationships with clients to understand their rental needs effectively.
- Organized equipment deliveries and pickups for timely customer service.
- Maintained inventory of rental products, ensuring appropriate levels of stock were available to meet customer demand.
- Supervised service technician team to ensure timely repairs and maintenance.
- Scheduled preventive maintenance services for customers' equipment.
- Maintained accurate records of technician work orders and invoices.
- Managed warranty claims process to ensure timely resolution and customer satisfaction.
- Communicated with customers regarding warranty status and next steps effectively.
- Oversaw documentation of warranty repairs and replacements for accurate record-keeping.
- Effectively managed two separate unions
- Collaborated with other departments to ensure successful implementation of projects and initiatives.
Parts Manager
McCann Industries
02.2021 - 01.2023
- Grew parts sales 1st year by 40+%
- Managed inventory levels to ensure timely availability of parts.
- Utilized parts management software for inventory tracking and order processing.
- Initiated cold-call program targeting existing and new customers to drive engagement.
- Built strong relationships with customers, expanding a book of business and enhancing customer loyalty.
- Developed parts catalog for easy access and customer reference.
- Facilitated interdepartmental communication to streamline operations and improve service delivery.
CSR, Sales
McCann Industries
09.2019 - 02.2021
- Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
- Processed sales transactions efficiently and accurately.
- Cultivated strong client relationships to drive repeat business.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Educated customers on product features and benefits to support informed purchasing decisions.
- Conducted price negotiations with customers while staying within company guidelines.
- Operated register, handled cash and processed credit card transactions.
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints with empathy and professionalism.
- Collaborated with team members to improve customer satisfaction scores.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Performed account maintenance duties such as updating customer information in CRM system.
- Maintained updated knowledge of company products and promotions.
Account Manager (Sullair)
Fastenal
Michigan City, IN
01.2017 - 01.2019
- Developed sales strategies that improved customer satisfaction and retention rates.
- Conducted regular account reviews to pinpoint client needs and uncover growth opportunities.
- Renewed existing accounts by strengthening relationships with clients, fostering loyalty.
- Developed strategies to increase revenue from existing accounts.
- Resolved customer complaints in a timely manner.
- Utilized CRM software to track account activities and updates.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Managed one large account inventory needs which included the fasteners needed to manufacture to MRO supplies
- Supervised a small team responsible for stocking inventory based on placed orders.
- Worked with the EH&S department to ensure everything was up to OSHA standards and they had all medical supplies
- Provided technical support to customers.
- Attended trade shows and conferences as a representative of the company.
- Managed vendor relationships to ensure quality and timely delivery of products.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Followed up on all open purchase orders with suppliers to ensure timely delivery of items.
- Verified receipt of items by comparing items ordered to items received.
Vending Technician
Fastenal
Steger, IL
01.2015 - 01.2017
- Diagnosed equipment issues and performed necessary repairs promptly.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Installed new components or replaced defective parts to restore functionality.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Conducted regular inventory checks to ensure adequate stock levels.
- Provided field support to other branches experiencing challenges
- Oversaw quality control processes to enhance customer satisfaction and service reliability
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Outside Salesman
Fastenal
Michigan City, IN
01.2012 - 01.2015
- Generated leads by cold calling prospective customers and attending networking events, expanding potential client base.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Cultivated client relationships through regular visits and follow-ups to enhance customer satisfaction and loyalty.
- Maintained relationships with current customers through regular follow-up calls and visits.
- Built long-term relationships with key decision makers at target accounts.
- Conducted site visits to assess client needs and demonstrate products, providing tailored recommendations for strategic solutions.
- Identified new business opportunities by researching the industry and competitor products and services.
- Cultivated a deep understanding of company offerings in order to provide informed recommendations to clients.
- Attended trade shows, conferences, and other industry events to network with potential clients.
- Resolved customer complaints promptly and professionally.
Education
ASSOCIATES - GRAPHIC DESIGN
Ivy Tech Community College
Valparaiso, IN01.2012
CORE 40 DIPLOMA -
Hobart High School
Hobart, IN01.2011
Skills
- Intellidealer/CDK
- POS Systems
- Industrial Sales
- Parts expertise
- Inventory management
- Inventory control
- Parts ordering
- Operations oversight
- Forecast planning
- Strategic planning
- Purchasing
- Revenue generation
- Management
- Leadership training
- Critical thinking
- Process improvement
- Microsoft Excel
- Microsoft Word
- Time management
Timeline
Branch/Service Manager
McCann Industries
01.2023 - Current
Parts Manager
McCann Industries
02.2021 - 01.2023
CSR, Sales
McCann Industries
09.2019 - 02.2021
Account Manager (Sullair)
Fastenal
01.2017 - 01.2019
Vending Technician
Fastenal
01.2015 - 01.2017
Outside Salesman
Fastenal
01.2012 - 01.2015
ASSOCIATES - GRAPHIC DESIGN
Ivy Tech Community College
CORE 40 DIPLOMA -
Hobart High School