Michael Potter
New Bern,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Extensive experience leading and managing teams in high-stress environments. Efficient in planning and executing complex service operations. Skilled in developing and implementing policies and procedures with focus on safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
26
26
years of professional experience
1
1
Certification
Work History
Branch/Service Manager
Gregory Poole Caterpillar
09.2016 - Current
- Responsible for the Construction and Forestry Service Operations, the branch facilities, satellite on-site Nutrien service facility
- To include budgeting, personnel management, operations management of 3400 service calls annually, and being the leader for all departments in nonoperational matters
- Promoting a positive safety culture and developing 43 employees in service and 75 employees in the branch
- Assist other managers with interviews, level setting technicians, and assembling annual budgets.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
CW4 915E Senior Maintenance Warrant Officer
US Army Reserves
04.2020 - Current
- Performs duties as the Senior Automotive Maintenance Warrant Officer for the 3D MCDS Division
- Responsible for support and management of five Brigades and subordinate units consisting of 100 units and over 500 soldiers; manages maintenance operations of various types and size, requirements for vehicles, power generation equipment, as well as medical equipment
- Provide guidance to all levels of command in MDMP (Military Decision Make Process).
Service Manager
Warren Caterpillar
07.2014 - 08.2016
- Directly responsible for the construction and agriculture service operations for two stores
- Communicating with internal and external customers, developing new and current employees.
Technical Training instructor III
Warren Caterpillar
09.2012 - 06.2014
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Updated training coursework and requirements according to group and technology changes.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
Maintenance Warrant Officer / Platoon Leader /Safety Officer 919A
US Army Reserves
09.2012 - 04.2021
- Developed training programs to improve employee skills and productively utilize labor.
- Reviewed production, quality and maintenance reports and statistics to plan and modify maintenance activities.
- Created preventive maintenance and inspection lists and schedules to minimize breakdowns or disruptions in production processes.
- Conducted regular inspections and audits to support proper functioning of equipment and safety and environmental compliance.
Instructor and Writer
US Army
11.2010 - 11.2012
- Trained and mentored 120 soldiers and with over 2000 contact hours with students and earned the Senior Instructor Certification.
- Improved student performance by defining clear goals and communicating performance metrics.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Embedded Multinational Force Mentor
US Army
11.2008 - 11.2009
- Served as an embedded trainer, maintenance mentor, and contract officer representative for Afghanistan National Army (ANA)
- Established the first NATO and former WARSAW weapons repair school for the ANA
- Interpreted contracts to enforce the guidelines of vehicle and weapon maintenance contracts established by the US government for the ANA
- I also developed doctrine to help in place a maintenance program based on the US Army model.
Drill Sergeant and Maintenance Warrant Officer
US Army
01.2002 - 02.2006
- Handled administrative requirements, maintained records and submitted operational reports.
- Coordinated activities of subordinate personnel to support mission success.
- Led team in developing strategic plans to meet operational objectives.
- Trained and mentored personnel in combat operations and tactics.
Maintenance Warrant Officer
US Army
01.2012 - 09.2012
- Managed a fleet of 315 pieces of rolling stock
- Responsible for supervising and training of Soldiers
Field Service Technician
Carolina CAT
01.2000 - 01.2006
- Troubleshoot and repair construction equipment while interacting with customers on a daily basis.
Shop Technician
Carolina CAT
01.1998 - 01.2000
Education
Bachelor of Science in Interdisciplinary Study - Business Management
Liberty University
Lynchburg, VA03.2014
Microsoft Excel -
2017
Diesel Vehicle Maintenance
Coastal Carolina Community College
Jacksonville, NC06.1992
Skills
- Conduct Standards
- Maintenance Supervision
- Supplies Transportation
- Stress Management
- Equipment Preventive Maintenance
- Teamwork and Loyalty
- Mission Planning
- Mechanical Expertise
Certification
- Caterpillar Sales Manager Foundational Level
- Caterpillar Product Support Sales Foundational Level
- Caterpillar Warranty Technician
- US Army Senior Instructor
- Welding
Area Of Expertise
- Leadership
- Training, Coaching, and Mentoring
- Problem Solving and Analyzing
- Strong Mechanical Aptitude
- Critical thinking outside current circumstances
- Team Building
- Time Management
- Conflict Resolution
- People development
Training
Completed Caterpillar Flagship training (2016) Completed all three phases of Caterpillar Applied Failure Analysis (2013) Completed Level III Caterpillar Harvard Business Management Course (2013) Completing 215 Caterpillar Dealer Performance Center courses from (DPC)(2012-2015) Caterpillar Instructor Accreditation Program (2012) Tier 4 emissions and after treatment (2013) Warrant Officer Maintenance Managers Advanced Course, US Army(2011) Environmental Officers Course, US Army(2011) Officer Development Course, US Army(2010) Army Basic Instructor Course, US Army (ABIC)(2009) Combat Advisor Foreign National Trainer, US Army (2008) Combat Lifesaver(EMT) US Army(2008) Contracting Officer Course , US Army(2007) Warrant Officer Basic Course US Army(2006) Warrant Officer Candidate Course US Army(2006) Drill Sergeant School, US Army (2005) Diesel Vehicle Maintenance Certificate Program, Coastal Carolina Community College (91 - 92) US Marine Corps Heavy Equipment Operators Course (1988) US Marine Corps Recruit Training (1988) Basic Welding certification WV VO-TECH (87 - 88)
Timeline
CW4 915E Senior Maintenance Warrant Officer
US Army Reserves
04.2020 - Current
Branch/Service Manager
Gregory Poole Caterpillar
09.2016 - Current
Service Manager
Warren Caterpillar
07.2014 - 08.2016
Technical Training instructor III
Warren Caterpillar
09.2012 - 06.2014
Maintenance Warrant Officer / Platoon Leader /Safety Officer 919A
US Army Reserves
09.2012 - 04.2021
Maintenance Warrant Officer
US Army
01.2012 - 09.2012
Instructor and Writer
US Army
11.2010 - 11.2012
Embedded Multinational Force Mentor
US Army
11.2008 - 11.2009
Drill Sergeant and Maintenance Warrant Officer
US Army
01.2002 - 02.2006
Field Service Technician
Carolina CAT
01.2000 - 01.2006
Shop Technician
Carolina CAT
01.1998 - 01.2000
Bachelor of Science in Interdisciplinary Study - Business Management
Liberty University
Microsoft Excel -
2017
Diesel Vehicle Maintenance
Coastal Carolina Community College
- Caterpillar Sales Manager Foundational Level
- Caterpillar Product Support Sales Foundational Level
- Caterpillar Warranty Technician
- US Army Senior Instructor
- Welding
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