RICHARD CALL
Knightdale,NC
Summary
If you need to get a Job done and done right I’m your go to guy. I can be sent to almost any Branch and I can step in and get right to work. I want to continue to grow at Gregory Poole and would appreciate the management opportunity. I will help our department to focus on the customer, build a good team, answer the phone and develop the young counter associates to be the best they can be. I appreciate all the company has done for me and look forward to helping more.
Overview
35
35
years of professional experience
Work History
Parts Manager
GREGORY POOLE EQUIPMENT CO.
09.2020 - Current
- Managing the Raleigh Parts Operation as well Sanford Parts Operations
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Senior Parts Rep/New & Used Parts Specialist
GREGORY POOLE EQUIPMENT COMPANY
01.1997 - Current
- Customer Service /Parts Sales Representative
- CDUPA (Caterpillar Used Parts Association) Secretary
- Used Parts Expert
- Special Project Professional
- Past GPEC Responsibilities
- PSSR in early 2001 through 2002
- Used Parts as Parts Specialist
Assistant Parts Manager
GREGORY POOLE EQUIPMENT CO
06.2018 - 09.2020
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Parts Sales Representative
NORTH CAROLINA EQUIPMENT COMPANY
01.1990 - 12.1996
- Started in the warehouse for 6 months
- Promoted to Parts Sales Representative, Inventory Control and Emergency Ordering
Education
High School Diploma -
Garner High School
Garner, NC06.1988
Certificate - Construction Management
Caterpillar Flagship Program
Charlotte, NC2021
Certificate - Construction
Caterpillar Parts Pro Training
Raleigh, NC03.1999
Skills
- Customer Service Skills
- Proficient with GPAX
- Proficient in Excel
- Parts / Machine Knowledge
- Task Management
- Leadership
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Returns processing
- Inventory auditing
- Vendor relations
- Purchasing strategies
- Warehouse operations
- Goal setting
- Customer relations
- Staff training
- Supply chain coordination
- Operations management
Special Project Successes
- Opening of Sanford Store
- Lead on closing Pittsboro Store
- Greenville Warehouse
- Winchester Warehouse
- Rocky Mount Warehouse
- Roanoke Warehouse
- Richmond Warehouse
- Covington Yard
- Charleston Warehouse
- Help lead the Merger for Forestry Greenville Branch w/ Washington Store
Timeline
Parts Manager
GREGORY POOLE EQUIPMENT CO.
09.2020 - Current
Assistant Parts Manager
GREGORY POOLE EQUIPMENT CO
06.2018 - 09.2020
Senior Parts Rep/New & Used Parts Specialist
GREGORY POOLE EQUIPMENT COMPANY
01.1997 - Current
Parts Sales Representative
NORTH CAROLINA EQUIPMENT COMPANY
01.1990 - 12.1996
Certificate - Construction Management
Caterpillar Flagship Program
Certificate - Construction
Caterpillar Parts Pro Training
High School Diploma -
Garner High School
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