RICHARD CALL
Knightdale,NC
Summary
If you need to get a Job done and done right I’m your go to guy. I can be sent to almost any Branch and I can step in and get right to work. I want to continue to grow at Gregory Poole and would appreciate the management opportunity. I will help our department to focus on the customer, build a good team, answer the phone and develop the young counter associates to be the best they can be. I appreciate all the company has done for me and look forward to helping more.
Overview
35
35
years of professional experience
Work History
Parts Manager
GREGORY POOLE EQUIPMENT CO.
Raleigh, NC
09.2020 - Current
- Managing the Raleigh Parts Operation as well Sanford Parts Operations
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Senior Parts Rep/New & Used Parts Specialist
GREGORY POOLE EQUIPMENT COMPANY
Raleigh NC
01.1997 - Current
- Customer Service /Parts Sales Representative
- CDUPA (Caterpillar Used Parts Association) Secretary
- Used Parts Expert
- Special Project Professional
- Past GPEC Responsibilities
- PSSR in early 2001 through 2002
- Used Parts as Parts Specialist
Assistant Parts Manager
GREGORY POOLE EQUIPMENT CO
Raleigh, NC
06.2018 - 09.2020
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Parts Sales Representative
NORTH CAROLINA EQUIPMENT COMPANY
Raleigh NC
01.1990 - 12.1996
- Started in the warehouse for 6 months
- Promoted to Parts Sales Representative, Inventory Control and Emergency Ordering
Education
High School Diploma -
Garner High School
Garner, NC06.1988
Certificate - Construction Management
Caterpillar Flagship Program
Charlotte, NC2021
Certificate - Construction
Caterpillar Parts Pro Training
Raleigh, NC03.1999
Skills
- Customer Service Skills
- Proficient with GPAX
- Proficient in Excel
- Parts / Machine Knowledge
- Task Management
- Leadership
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Returns processing
- Inventory auditing
- Vendor relations
- Purchasing strategies
- Warehouse operations
- Goal setting
- Customer relations
- Staff training
- Supply chain coordination
- Operations management
Special Project Successes
- Opening of Sanford Store
- Lead on closing Pittsboro Store
- Greenville Warehouse
- Winchester Warehouse
- Rocky Mount Warehouse
- Roanoke Warehouse
- Richmond Warehouse
- Covington Yard
- Charleston Warehouse
- Help lead the Merger for Forestry Greenville Branch w/ Washington Store
Timeline
Parts Manager
GREGORY POOLE EQUIPMENT CO.
09.2020 - Current
Assistant Parts Manager
GREGORY POOLE EQUIPMENT CO
06.2018 - 09.2020
Senior Parts Rep/New & Used Parts Specialist
GREGORY POOLE EQUIPMENT COMPANY
01.1997 - Current
Parts Sales Representative
NORTH CAROLINA EQUIPMENT COMPANY
01.1990 - 12.1996
Certificate - Construction Management
Caterpillar Flagship Program
Certificate - Construction
Caterpillar Parts Pro Training
High School Diploma -
Garner High School