DOUGLAS R. CAMPBELL
Service/Operations Manager
Fort Lawn,SC
Summary
Organized Branch Service Leader equipped with operations management skills and strong equipment repair experience. Manages branch operations,technician schedules (shop and road) and customer interactions effectively with proven strategies. Advanced knowledge of repair procedures and industry standards. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
5
5
Certifications
17
17
years of professional experience
Work History
Branch/Service Manager
JLG Service Center /JLG Industries
Rock Hill, SC
07.2017 - Current
- Responsible for opening up a new repair facility for JLG in Rock Hill, SC.
- Set up shop and was key in procurement of facility equipment and tools.
- Worked with the facilities director managing renovations of the building and property to ensure quality construction in a timely manner as well as securing business licensing and opening of new accounts with local vendors.
- Hiring all eight initial employees for the new facility and managing all aspects of the facility and personnel once open for business.
- Day to day operations of the facility.
- P&L management daily, monthly and annually.
- Staying current on products serviced,technology represented by JLG Industries.
Service Supervisor
JLG Industries
Myrtle Beach, SC
01.2008 - 07.2017
- Responsible for managing all aspects of the North America Technical Service Contact Center with a 600+ customer contacts per day.
- 6-7 direct reports.
- With a 20+/- indirect reports.
- Fully accountable for demonstrating initiative, excellent communication and problem solving abilities, and strong mechanical/technical skills while providing operation, maintenance, and repair support to customers for aerial work platform, scissor lifts and Tele-material Handlers.
- Attend weekly WebEx conference calls and provide team leadership to devise viable equipment repair solutions including troubleshooting machine software download/compatibility issues.
- Regularly serve as a go-to person and point-of-contact as needed on escalated equipment and machine issues and technical problems due to experience, knowledge of products, and ability to develop effective solutions.
- Stay current on products serviced and represented, technology and equipment, and all tools needed to analyze and determine problem areas, expedite troubleshooting and repair, and to deliver timely customer service.
Shop Foreman / Service Manager
Neff Equipment Rental
Myrtle Beach, SC
09.2004 - 01.2008
- Held directly responsible for utilizing strong leadership abilities and organization and coordination skills while supervising shop mechanics, organizing mechanics and assigning equipment for repairs, and performing field work as needed.
- Worked in conjunction with Service Manager to ensure work orders were processed in a timely manner, ensured parts inventory was accurate/up-to-date, and explained/demonstrated safe equipment use to customers.
- Performed Service Manager duties as needed including purchasing, receiving, dispatching road mechanics, and handling service calls as well as inspected all incoming equipment for damage and/or any safety hazards.
- Worked with Coordinator to schedule equipment for rental, held responsible for all equipment going through shop for repair, and performed equipment delivery with tractor trailer w/dovetail and medium duty rollback.
Education
Diesel Technology Program Diploma -
Technical Careers Institute
Skills
Business Development
Quote
"When in doubt tell the truth."
Mark Twain
Certification
JLG Factory Trained, MEWP, Scissor lifts and Telehandler
Timeline
Branch/Service Manager
JLG Service Center /JLG Industries
07.2017 - Current
Service Supervisor
JLG Industries
01.2008 - 07.2017
Shop Foreman / Service Manager
Neff Equipment Rental
09.2004 - 01.2008
CPR/AED/Certified first responder
New Holland, Factory Training
Bobcat Factory Training from Suny Cobleskill College
Kobelco, Factory Training
JLG Factory Trained, MEWP, Scissor lifts and Telehandler
Diesel Technology Program Diploma -
Technical Careers Institute
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