- Exploring various forms of art, such as Painting, Drawing, and watercolor, to nurture creativity and personal growth
- Yoga
- I participate in a variety of outdoor recreational activities
- Outdoor Recreation with my son
Nicole Pavek
Menasha,WI
Summary
Results-driven representative with a proven track record in cultivating strong customer relationships through dynamic interpersonal skills. Expertise in mediating client needs and organizational goals to secure mutually beneficial agreements. Committed to enhancing service delivery and maximizing customer satisfaction through clear and focused communication. Passionate about leveraging strengths to drive business success and foster long-term client loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Rep 3, Technical Support Rep
Charter Communications
05.2020 - Current
- Aligning customer needs and concerns.
- Resolving customers issues using multiple systems during one phone call
- Validated payment and billing inquiries
- Troubleshoot cable TV, home phone , and internet/email
Cosmetologist Manager/Stylist
Fantastic Sams
04.2016 - 01.2020
- Grew professional portfolio by 40% through referrals and exceptional services period consistently maintaining 90% client loyalty.
- Maintained seamless operations during peak periods by proactively adjusting schedules and recruiting on-call staff.
- Managed inventory levels. SKU items reducing over stocks by 30% and decreasing over stock by 20% using tracking software.
- Consistently engaged in professional volunteerism, participating in 20+ service projects throughout a decade of professional practice.
Cosmetologist
Fantastic Sams
03.2012 - 04.2016
- Provided exceptional customer service and tailored beauty consultations to enhance client satisfaction.
- Executed a variety of hair services, including cutting, coloring, and styling, meeting diverse client preferences.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Mentored junior cosmetologists in advanced techniques and customer engagement strategies to improve team performance.
Education
High School Diploma -
Antigo High School
Antigo, WI06-2006
Master of Arts - Cosmetology , Barbering
State College of Beauty Cutlure
Wausau, WI09-2007
Skills
- Flexibility in changing environments
- Proactive approach
- Solutions-oriented customer support
- Expertise in technical support
- Proficient in computer applications
- Proficient in interpersonal communication
- Customer service
- Focus on achieving objectives
- Client engagement
- Data entry accuracy
Certification
- Certified cable, internet/email, and home phone representative , Charter Communications - 5years
Interests
Timeline
Rep 3, Technical Support Rep
Charter Communications
05.2020 - Current
Cosmetologist Manager/Stylist
Fantastic Sams
04.2016 - 01.2020
Cosmetologist
Fantastic Sams
03.2012 - 04.2016
High School Diploma -
Antigo High School
Master of Arts - Cosmetology , Barbering
State College of Beauty Cutlure
AWARDS
Excellence Award Nomination- Dec. 2024, Bronze Award- April 2023, March 2025