Nicole Pena Guzman
Passaic,NJ
Summary
Versatile and customer focused with experience in both the beauty and hospitality industries. As a skilled Beauty Advisor, I specialize in beauty product demonstration, makeup techniques, and maintaining high hygiene standards to ensure a top tier customer experience. My friendly and outgoing personality allows me to build strong client relationship and provide personalized beauty recommendations. Additionally, my experience as a Cafe Manager has honored my leadership, multitasking, my skills in inventory control, organization operational management skills. Passionate about both beauty and hospitality, i thrive in roles that require attention to detail, excellent communication, and customer-first approach.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Latin Beauty Supply and Salon
Passaic, NJ
09.2023 - Current
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Helped customers feel relaxed and comfortable through conversations and personal relatability.
- Communicate with colleagues or managers about inventory needs or issues.
- Monitor stock levels to identify products that need replenishment.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Ensured that all displays were neat and organized at all times.
- Described merchandise and explained use, operation and care.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Cafe Manager
Nano's
Passaic, NJ
03.2021 - 05.2023
- Performed regular maintenance checks on equipment to ensure safe operation.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed inventory and ensured the café is well stocked.
- Encouraged a positive team environment and managed any conflicts.
- Handled cash register reconciliations and ensured proper handling of transactions.
- Trained café employees to exceed customers' expectations and provided superior service.
- Verified consistency in food and beverage quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Recruited, trained, managed and evaluated cafe staff performance.
Education
High School Diploma -
Passaic High School
170 Paulison Ave, Passaic, NJ06-2021
Skills
- Application techniques
- Sales closing
- Beauty product demonstration
- Hygiene standards
- Makeup techniques
- Friendly and outgoing
- Organization and multitasking
- Appointment scheduling
- Cosmetics selection assistance
- Trend awareness
- Inventory control
- Beauty product knowledge
- Cash handling
- Empathy and patience
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Beauty Advisor
Latin Beauty Supply and Salon
09.2023 - Current
Cafe Manager
Nano's
03.2021 - 05.2023
High School Diploma -
Passaic High School