Nicole Pearson

Order Fulfillment | October 2024 – Present, Full-Time
Seasonal Associate | November 2021 – January 2022

• Supported accurate and timely customer order fulfillment in a high-volume retail environment.
• Maintained attention to order accuracy, product handling, and customer-service expectations.
• Streamlined restocking procedures with effective communication between receiving teams and sales associates on product arrival timelines.
• Collaborated with team members to locate products, prepare orders, and support efficient customer pickup and delivery processes.

• Updated inventory records in warehouse management systems with precise data entry.
• Performed cycle counts to verify inventory accuracy and identify discrepancies.
• Reconciled stock variances through audits, research, and issue resolution.
• Monitored incoming and outgoing product flow using RF scanners and tracking tools.

• Operated forklifts and supported timely inventory replenishment while maintaining safety and operational standards.
• Applied attention to detail and safe materials-handling practices in a fast-paced distribution environment.

• Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Updated inventory records in warehouse management systems with precise data entry.

• Inspected incoming and outgoing shipments for accuracy, damage, and compliance with quality standards.
• Verified shipment records, labels, and packing lists against customer and carrier requirements.
• Audited warehouse processes to ensure adherence to SOPs, safety standards, and regulatory guidelines.
• Documented discrepancies, nonconformances, and corrective actions in quality tracking systems.
• Coordinated with operations teams to resolve quality issues and prevent shipment delays.

• Investigated inventory discrepancies using ICQA tools, resolving variance root causes and correcting system records.
• Audited cycle count results, ensuring inventory accuracy across bin locations and process flows.
• Analyzed count exceptions, identifying damage, misplacement, and receiving errors for timely recovery.
• Led daily order-picking and fulfillment activities while maintaining accuracy, productivity, and timely execution.
• Coordinated team workflows and communicated operational priorities to support efficient order completion.
• Maintained accurate data entry and order information while adapting to warehouse-management systems and changing priorities.
• Used problem-solving and communication skills to help maintain consistent service levels in a high-volume environment.

• Coordinated customer service, order fulfillment, delivery support, and logistics activities in a high-volume retail environment.
• Assisted customers with product information, order questions, returns, exchanges, and service concerns while maintaining a positive customer experience.
• Coordinated inbound and outbound truck activity, truck-door assignments, loading, unloading, and delivery documentation.
• Collaborated with warehouse associates, drivers, vendors, and internal teams to resolve order issues and maintain accurate fulfillment.
• Supported front-end operations by processing transactions, handling escalated customer concerns, and assisting with associate coaching and training.
• Maintained accurate order, delivery, and customer information through internal systems and data-entry processes.
• Identified workflow issues and supported improvements to order picking, fulfillment, logistics, and customer-service processes.
• Balanced competing priorities while maintaining attention to detail, service quality, and operational deadlines.