NICOLE PENCOLA
Virtual Assistant
Stamford,CT.
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 3 years of experience providing quality administrative support to clients.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
Creative VA
Stamford, CT
06.2022 - Current
- Completed administrative tasks by performing business correspondence, and data entry.
- Conferred with customers by telephone, chat or email to provide information about Upcoming Pet Care Services.
- Continually sought methods for improving daily operations, communications with clients, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Created and implemented standard operating procedures.
Pet Sitter
Sound Shore Pet Care
Stamford, CT
05.2022 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email and text.
- Coordinated schedules to optimize care for multiple pets and team members each day.
- Followed specific food and water schedules for different animal species.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Online Reseller
GoldCoast Fulfillment
Stamford, CT
02.2018 - Current
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert product knowledge.
- Managed financial tracking, inventory coordination and social media marketing.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Completed up to 150 sales and shipments every week.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Food Delivery Driver
Uber/DoorDash/Instacart
Stamford, CT
02.2017 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders .
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel and company.
Customer Service Sales Specialist
National Collector's Mint
Purchase, NY
08.2015 - 09.2021
- Delivered superior customer service to retain existing customers and attract future customers.
- Determined customer needs and interests to recommend Coins and collectibles to customers.
- Handled customer inquiries and performed at high volume to solve billing and order problems, independently resolving 95% of issues.
- Exceeded call monitoring expectations through accurate reporting and processing.
Education
High School Diploma -
Port Chester Senior High School
Port Chester, NY06.1991
Skills
Strong Organizational Skills
Ease with Computers and Technology
- Social Media Digital Marketing
- Search Engine Optimization Practices
- Website Updating
- Social Media Updating
- Writing and Editing Skills
- Online Store Management
Certification
- Blockchain Basics Training - LinkedIn Learning
- Blockchain: Beyond the Basics - LinkedIn Learning
- Cloud Computing: Core Concepts - LinkedIn Learning
- CSS Essential Training - LinkedIn Learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant
Creative VA
06.2022 - Current
Pet Sitter
Sound Shore Pet Care
05.2022 - Current
Online Reseller
GoldCoast Fulfillment
02.2018 - Current
Food Delivery Driver
Uber/DoorDash/Instacart
02.2017 - Current
Customer Service Sales Specialist
National Collector's Mint
08.2015 - 09.2021
High School Diploma -
Port Chester Senior High School