Nicole Perez
Reading,PA
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
8
8
years of professional experience
Work History
Finishing Floater
East Penn Manufacturing Co
10.2021 - 10.2023
- Remove batteries off rack and enter into machine so it can be filled with acid and capped.
- Monitor batteries as they are tested for quality assurance during production.
- Label prepared batteries based on specific orders.
- Remove finished pallets/empty racks with using the walkie rider.
Customer Service Agent
RENTOKIL CALL CENTER,
07.2017 - 10.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound and outbound customer calls.
- Documented conversations with customers to track requests, problems and solutions.
- My reason for leaving was due to the pay and being offered a higher paying job. (I'm still in contact with my past supervisor and I am eligible for rehire.)
Customer Service Associate
Boscov’s Customer care center
08.2015 - 06.2017
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- My reason for leaving was due to the pay and to pursue growth in another company with more opportunities.
Education
GED -
Reading Area Community College
06.2013
Skills
- MS Office proficiency
- Inbound and Outbound Calling
- Customer Support
- Project management
- Customer Service
- Quality Assurance
- Verbal Communication
- Problem Resolution
- Safety regulations
- Bilingual Spanish and English
Timeline
Finishing Floater
East Penn Manufacturing Co
10.2021 - 10.2023
Customer Service Agent
RENTOKIL CALL CENTER,
07.2017 - 10.2021
Customer Service Associate
Boscov’s Customer care center
08.2015 - 06.2017
GED -
Reading Area Community College
Similar Profiles
Michael Jones Jr.Michael Jones Jr.
Welder Operator at East Penn Manufacturing CoWelder Operator at East Penn Manufacturing Co
Nehemiah MyersNehemiah Myers
Data Acquisition Engineer at East Penn ManufacturingData Acquisition Engineer at East Penn Manufacturing
Jonathan EshbachJonathan Eshbach
Water Treatment Operator at East Penn Manufacturing CoWater Treatment Operator at East Penn Manufacturing Co
Dustin OhlingerDustin Ohlinger
Maintenance Leader at East Penn Manufacturing CoMaintenance Leader at East Penn Manufacturing Co
Giovonni MoralesGiovonni Morales
Grocrey Associate at WalmartGrocrey Associate at Walmart