Edward Vaughns
North Las Vegas,NV
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Industrious Stagehand and team-player with outstanding communication skills. Possessing proficient physical strength and ability to lift up to 145 lbs. Well-versed in set construction and technical setup. Cautious Package Handler with 1-year background in material handling, shipping and receiving and inspections. Proficient in loading, unloading and tracking merchandise. Capable of standing for long periods of time and lifting over 145 pounds. Friendly and hardworking with excellent record of reliability and strong work ethic. Dedicated Warehouse with 4] years of experience transporting materials in warehouse setting. Consistently accurate when attaching proper documentation to shipments. Priority on avoiding damage to items by working carefully. Responsible and hardworking warehouse assembler able to collaborate with a team and produce quality work on tight deadlines.
Overview
7
7
years of professional experience
Work History
Machine Operator/ Finishing Line
Wildpack Beverage
05.2022 - 04.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected finished products for quality and adherence to customer specifications.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Adjusted machines to increase productivity for runs.
- Inspected Product or service with accuracy, reporting problems or defects quickly.
- Performed frequent visual inspections to root out tolerance and compliance issues.
Delivery Courier
Amazon Delivery Driver
03.2021 - 05.2022
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified package information to check for accuracy and completeness.
- Contacted customers to confirm delivery details and locations.
- Utilized GPS navigation systems to navigate faster routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Followed safety procedures and regulations to protect packages and vehicles.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
Machinery Operator
Sofidel
05.2019 - 05.2021
- Engaged in troubleshooting of machinery malfunctions through use of testing instruments and observation of defective equipment, listening and visually analyzing for sources of problems
- Analyzed machine error messages and diagnostic test results to identify faults
- Accurately set-up fold, adjusting roll mechanisms, tension and guide devices
- Inspected printed products for clarity, color accuracy, and conformance to provided specifications
- Adhered to allocated budgets by collecting time projections and reporting changes during creative implementation
- Properly handled hazardous waste materials to uphold safety regulations
- Took measurements with calipers and gauge readers to assess line performance
- Cut off excess materials for reuse or recycling
- Followed work orders to select proper materials, make accurate cuts and complete precise finished products
- Installed, adjusted, dismantled, reassembled and removed parts and equipment such as rollers, dies, printing plates and blankets
Sorter
Ontrac
07.2017 - 04.2019
- Ensured packages were sealed properly
- Palletized boxes for easy movement and shipment
- Assisted in loading delivery trucks with prepared packages
- Used scanners to track parcel information such as condition or receipt
- Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate
- Loaded completed orders on pallets according to delivery numbers
- Installed bracing, padding and strapping to prevent load shifting and materials damage
Production Worker / Staff Management
09.2018 - 12.2018
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
- Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity
- Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts
- Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers
- Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction
Stagehand / Rhino Stageing
07.2017 - 02.2018
- Assisted in stage and technical setup and breakdown for concert performances
- Collaborated with a team of 6 people to monitor performances and move all props and set pieces at the appropriate cues
- Collaborated with a team of 5 or more] to monitor performances and move all props and set pieces at the appropriate cues
- Adhered to safety protocol in storing, loading and unloading set pieces and stage equipment
- Ensured all audio, lighting and recording equipment was calibrated and operational for each show under the supervision of stage technicians
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers
Stagehand
James Thomas
06.2017 - 07.2017
- Ensured all audio, lighting and recording equipment was calibrated and operational for each show under the supervision of stage technicians
- Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes
- Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion
- Adhered to safety protocol in storing, loading and unloading set pieces and stage equipment
- Cleaned and maintained warehouse in compliance with OSHA safety standards
Unarmed Security Guard
Global Security Limited
06.2022 - 07.2023
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
Customer Service Associate / Bob
Shipment Company
11.2016 - 05.2017
- Contributed to business growth by confirming customer satisfaction with service and quality
- Prepared, completed and processed customer account forms and database changes
- Reviewed account and service histories to identify trends and issues
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Reviewed customer data to assess current issues and determine potential solutions
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
Education
GED -
Legacy High School
North Las Vegas, NV08.2016
Skills
- Customer support
- MS Office proficiency
- Inbound and outbound calling
- Effective communication
- Customer relationship management
- Quality assurance
- Office equipment proficiency
- Business development understanding
- Saftey protocol
- Set lighting
- Audio systems
- Set construction
- Body strength
- Technical proficiency
- Shipping and receiving
- Materials handling and transport
- Wrapping and boxing
- Pop culture knowledge
- Team player
- Logistics management
- Multiple equipment skills
- Guard card
Timeline
Unarmed Security Guard
Global Security Limited
06.2022 - 07.2023
Machine Operator/ Finishing Line
Wildpack Beverage
05.2022 - 04.2024
Delivery Courier
Amazon Delivery Driver
03.2021 - 05.2022
Machinery Operator
Sofidel
05.2019 - 05.2021
Production Worker / Staff Management
09.2018 - 12.2018
Sorter
Ontrac
07.2017 - 04.2019
Stagehand / Rhino Stageing
07.2017 - 02.2018
Stagehand
James Thomas
06.2017 - 07.2017
Customer Service Associate / Bob
Shipment Company
11.2016 - 05.2017
GED -
Legacy High School