Nicole Peters
Martinez,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative duties. Well organized and an excellent team member with proven ability to work proactively in a complex and busy environment. Responsible, punctual and productive when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Clerk Senior Level
Contra Costa County Office Of The Sheriff
05.2023 - Current
- Reduce errors in detainee records by meticulously entering, reviewing and updating information daily.
- Process daily court calendar to assure timely transport of detainees to court appearances and other appointments, ensuring a smooth process for all parties involved.
- Developed strong interpersonal skills through daily interactions with diverse groups of people, from detainees to colleagues and outside professionals.
- Process visitors and attorneys arriving to see detainees.
- Assist with timely release of detainees by preparing necessary documentation and ensuring all required procedures were completed accurately.
- Enhance efficiency by maintaining accurate records and promptly processing minute orders for inmates booking files.
- Collaborate with law enforcement agencies to ensure smooth transitions during detainee transfers.
Dispatcher
Republic Services
05.2022 - 04.2023
- Maintained, audited and updated 50+ daily routes for approximately 14,000 customers daily using established database systems to ensure customers commitments were met.
- Directed dispatching, routing, and tracking of 50+ fleet vehicles.
- Assigned loads/tags for misses, extra service requests, large items services and deliveries to drivers.
- Streamlined dispatch processes by organizing resources and routes, optimizing response effort
- Developed a dispatcher training manual to include charts, diagrams and step by step procedures.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations
- Successfully created 3 new service routes for 200 customers.
Clerk Senior Level
Contra Costa County Office Of The Sheriff
04.2001 - 04.2022
- Developed and maintained filing systems to organize important documents, increase access and efficiency .
- Supported administrative staff with timely completion of daily tasks to ensure smooth operations.
- Controlled and managed Sheriff's office restricted confidential documentation to ensure accuracy of data changes and protection in accordance with department policy and compliance guidelines.
- Successfully executed payroll for 300+ employees by established deadlines.
- Assisted in creating, auditing, formatting and maintenance of bureau policy manual, facility policies, safety and emergency procedures.
- Developed and maintained detailed inventory logs and distributed facility equipment, keys and training material to multiple departments and facilities.
- Spearheaded the transition of the new inmate jail telephone database. Trained and coached colleagues on the new system and its functions.
- Coordinated state audits and insured work orders for corrections were submitted and completed by deadlines.
- Scheduled and coordinated meetings, facility tours and orientation trainings.
- Purchased and procurement for the Martinez Detention Facility of office supplies, equipment, furniture and employee travel/trainings.
- Audited and maintained records for booking fees, employee personal files, training material, facility clearance applications, and all documentation of confidential material within the classification unit.
- Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips for training.
- Assisted in lawsuits and implementation, preparation, certification and delivery of court orders.
- Liaison between Federal, State, local agencies and departments with inmate telephone/mail monitoring and distribution of records.
- Processed Felony charge reports, processed court orders for DNA, updated jail management database, ran warrant checks, facilitated swab collections and palm/finger printing.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
Bachelor of Science - Business Administration And Management
Ashworth College
Norcross, GA06.2026
Skills
- Administrative Support
- Leadership and team building
- Problem resolution
- Punctual and reliable
- Attention to detail
- Ability to cope and work under pressure
- Utilizes all available resources to achieve results
- Strong ability to multitask
- Effectively prioritize tasks
- Customer Service
- Cash Management
- Detail oriented and organized
Timeline
Clerk Senior Level
Contra Costa County Office Of The Sheriff
05.2023 - Current
Dispatcher
Republic Services
05.2022 - 04.2023
Clerk Senior Level
Contra Costa County Office Of The Sheriff
04.2001 - 04.2022
Bachelor of Science - Business Administration And Management
Ashworth College
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