Nicole Peters
Albany ,NY
Overview
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Bartender/Restaurant Bar Manager
Cheesecake Factory Restaurant
Albany , Ny
04.2011 - Current
- Provided exceptional customer service in a high-volume dining environment (we do an average of 50k on Saturdays and around 100k on holidays).
- Crafted cocktails using fresh ingredients and precise techniques.
- Engaged with guests to create a welcoming atmosphere and build rapport.
- Maintained cleanliness and organization of bar area throughout shifts.
- Executed opening and closing tasks to ensure smooth bar operations
- Followed all safety and health regulations while serving beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Managed inventory by monitoring stock levels every Wednesday morning
- Assisted in training new bartenders on menu items and drink preparation every 6 months
- Writing the weekly bar schedule for the last 8+ years
- Worked in Cheesecake Factory for since 2011 but my first year there I was a server then from 2012-2018 I was a manager (I’ll have that next on my resume) and then I have been a bartender/ bar manager from 2018 on
Senior Restaurant Manager
Cheesecake Factory Restaurant
Albany, Ny
10.2012 - 09.2018
- Led a team of staff, providing training and mentorship to enhance performance.
- Managed and supervised staff, including hiring, scheduling, training and performance evaluations.
- Oversaw inventory management, maintaining stock levels and minimizing waste.
- Organized staff schedules, aligning resources with peak service times effectively.
- Collaborated with kitchen staff to ensure timely food preparation and quality control.
- Conducted daily pre-shift meetings with staff to review specials and discuss any changes or updates in the restaurant's operations.
- Tracked sales data to develop forecasts for staffing needs during peak hours.
- Managed payroll records, budgets, cash handling processes and financial reports.
- When I became a manager I transferred to Danbury CT and worked at that restaurant for a few years
- Then I opened the Trumbull CT location as a senior manager. I wanted to come back to the Albany NY location but there wasn’t a management spot opened so I stepped down and did head bartending. I found out that I really loved bartending so I never stepped back up when an opening came available
Education
Associate of Arts -
Hudson Valley Community College
Troy, NY 08.2008 - 07.2009
Associate of Arts - English
Southern New Hampshire University
Hooksett, NH 08.2007 - 07.2008
Skills
- Bar management
- Menu memorization
- Strong multitasking
- Highly reliable
- Outgoing personality
- Staff scheduling
- Weekly inventory of all bar items
- Weekly orders of all bar items and alcohol
Timeline
Senior Restaurant Manager
Cheesecake Factory Restaurant
10.2012 - 09.2018
Bartender/Restaurant Bar Manager
Cheesecake Factory Restaurant
04.2011 - Current
Associate of Arts -
Hudson Valley Community College
08.2008 - 07.2009
Associate of Arts - English
Southern New Hampshire University
08.2007 - 07.2008