Detail and goal oriented focused individual with exceptional time management, organizational and patient care skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with a focus on optimizing patient outcomes, productivity processes and effective logistics management.
Overview
31
31
years of professional experience
Work History
Professional Ski Patroller - Advanced EMT
Ski Santa Fe
Santa Fe, NM
11.2018 - Current
Conducted safety checks and hazard assessments on ski trails to ensure optimal conditions for guests.
Administered first aid and emergency care medical assessments & treatment to injured skiers, demonstrating quick decision-making under pressure.
Collaborated with team members to maintain efficient ski patrol operations during peak times.
Participated in training sessions to enhance knowledge of safety protocols and rescue techniques.
Emergency Medicine Skills Assistant
Santa Fe Community College
Santa Fe, NM
08.2022 - 11.2025
Collaborated with lead teachers to enhance classroom instruction and student engagement.
Assisted in classroom management, fostering a positive and inclusive learning environment.
Monitored student progress and provided constructive feedback to promote academic growth.
Conducted assessments to evaluate student understanding, adapting strategies as necessary for improvement.
Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Cycling Events Staff
Outdoor EMS
Albuquerque, NM
04.2021 - 11.2024
Facilitated event medical site setup and breakdown
Collaborated with team members to execute event logistics and support operations.
Provided patient care support, ensuring comfort and adherence to medical protocols.
Responded to injured cyclists and provided assessment, treatment and transport
Clinical Healthcare Specialist - EMT Basic
Duke City Cares
Albuquerque, NM
08.2018 - 2022
Facilitated patient intake processes, ensuring accurate documentation and efficient triage of patients.
Collaborated with multidisciplinary teams to develop and implement patient care plans.
Conducted health assessments, identifying patient needs and recommending appropriate interventions to physicians.
Help facilitate the training of new staff on healthcare protocols, enhancing team performance and compliance standards.
Provided both emergency and clinical medical care to patients under the direction of physicians, Physicians Assistants & Nurse Practioners
Race & Events Department
Copper Mountain Ski Resort
Copper Mountain Colorado USA
11.2005 - 05.2009
Self-motivated, with a strong sense of personal responsibility when running the daily on mountain ski racing facilities .
Worked effectively in fast-paced environments in high exposure environments.
Proven ability to learn quickly and adapt to new situations.
Assisted with facilitating the successful implementation of national events at the ski resort while working with other resort departments as well as national teams
Customer Service Representative
Various
Sydney Australia
01.1995 - 10.2004
Employed in various Customer Service roles such as retail management, call center customer service, hospitality management over approx 10 years
Resolved customer inquiries through effective communication and problem-solving techniques.
Managed high call volumes while maintaining excellent customer satisfaction ratings.
Developed and maintained strong relationships with customers to enhance loyalty and retention.
Collaborated with cross-functional teams to streamline support processes and improve service delivery.
Landscaping & Horticulture Labourer
Greenscapes Landscape Design
Sydney Australia
05.2001 - 03.2003
Operated hand tools and machinery to complete landscaping tasks efficiently.
Assisted in loading and unloading materials from trucks.
Maintained cleanliness and organization of outside work areas.
Followed safety protocols to ensure a secure work environment.
Monitored inventory levels and reported shortages to supervisors.
Bolstered team morale with a positive attitude and willingness to help others when needed.
Provided labor support to carpenters, masons and other skilled trades.
Education
Licenced Practical Nursing - Nursing
Central New Mexico Community College
Albuquerque, NM
05-2027
Certificate - Health And Wellness & Public Safety
Central New Mexico Community College
Albuquerque, NM
10-2025
Diploma - Emergency Medicine Advanced EMT
Santa Fe Community College
Santa Fe, NM
12-2021
Diploma - Emergency Medicine EMT Basic
Santa Fe Community College
Santa Fe, NM
12-2018
Diploma - Horticultural Science
TAFE NSW
Sydney NSW Australia
12-1999
High School Diploma -
Chevalier College
Bowral NSW Australia
12-1994
Skills
Clinical healthcare support
Patient assessment & care
Review of sterile & surgical techniques
Community & customer service
Administrative support
Attention to detail
Interdepartmental relations
Inventory & stocking
Friendly, positive attitude
Problem-solving abilities
Excellent communication
Interests
Outdoor Recreation
Gardening
Enjoy hobbies that combine physical activity with outdoor exploration
Camping
River rafting
skiing
cycling
interior design
Learning new cooking techniques and expanding my culinary skills
Growing herbs, vegetables, or fruits in home gardens