Nicole P Hicks
High Point,North Carolina
Summary
- Experienced in Sales/Customer Services
- Known for preparedness to take on added responsibility and provide a degree of service that will partner with the company's mission while exceeding any customers and/or company's expectations
- Ability to confront and settle an array of dilemmas from dissatisfied customers, and provide resolution
- Demonstrates excellent dedication and dependability to customer servicing while having a team orientated frame of mind
Overview
14
14
years of professional experience
Work History
Credit Assistant/Fraud Servicing Specialist
Bank of America
Greensboro, NC
01.2022 - Current
- As a credit assistant, I primarily handled inbound calls, for a single product at any stage of delinquency or risk, prior to chargeoff, and recovery
- I determined the right solution for the client while staying within collection guidelines
- All while displaying problem solving competency, sound judgement, decision making, providing empathy, and client care, while meeting both the banks and client's needs
- As a Fraud Servicing Specialist, I assisted clients with financial and banking transactions, including identifying fraud or potential scam, recommending the best solution
- This role taught how to comply with banking procedures and regulations
Order Processor
Adecco
Greensboro, NC
10.2021 - 01.2022
- As a temporary order processor, I had the task of picking and scanning items to be shipped for the company POLO RALPH LAUREN
- I was responsible for reading incoming orders and selecting the correct items throughout warehouse, needed for shipment
Spectrum Technical Support Representative
Charter Communications
Greensboro, NC
05.2019 - 10.2021
- As a technical support representative, I provided methods to maintaining healthy internet connectivity, and a well-informed client
- Rather through just an internet connection, streaming services, or digital phone connectivity, the job was to understand Spectrum technology, provide technical support, and dispatch servicers for repairs, when needed
Security Personnel
Allied Universal
Winston Salem, NC
12.2017 - 05.2019
- As an onsite security guard, I provided and authorized community access to service personnel, preauthorized by the unit's owner
- While always monitoring security devices and notifying direct management, supervisors, and/or police of any suspicious or unusual activity
- This also included maintaining a daily activity report and sign in/out log as well as perimeter and grounds checks
Sales Associate
Walgreens Pharmacy
High Point, NC
09.2016 - 12.2017
- As an associate for Walgreens Pharmacy, I served as a front-end cashier
- I effectively performed cash register operations while safeguarding company assets
- This position also focused on the necessary procedures needed to maintain a clean and safe work environment
Sales Associate
Wet Seal
Greensboro, NC
08.2010 - 01.2015
- As an associate for Wet Seal, I maintained a position as a lead customer service representative
- Task included effectively performing cash register operations while safeguarding company assets, up-selling, visual merchandising, price markdowns, shipment handling, and inventory control
- This position also focused on the necessary procedures to maintain a clean and safe work environment
Education
Certified Cosmetologist -
Empire
Greensboro, NC01.2015
Diploma -
T.W. Andrews High School
High Point, NC01.2008
Skills
- Documentation review
- Payment processing
- Client Care
- Hardship Programming
- Fraud/Spam risk identifier
- Order Processing
- Technical Remote Assistance
- Security Monitoring
Timeline
Credit Assistant/Fraud Servicing Specialist
Bank of America
01.2022 - Current
Order Processor
Adecco
10.2021 - 01.2022
Spectrum Technical Support Representative
Charter Communications
05.2019 - 10.2021
Security Personnel
Allied Universal
12.2017 - 05.2019
Sales Associate
Walgreens Pharmacy
09.2016 - 12.2017
Sales Associate
Wet Seal
08.2010 - 01.2015
Certified Cosmetologist -
Empire
Diploma -
T.W. Andrews High School