Nicole Pickens
Summary
Motivated professional with extensive experience in customer service, compassion and administrative tasks.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Disease Prevention Management, Emerging Pathogens
Glen Burnie, MD
08.2020 - 06.2023
- Assisted in onboarding new employees, providing training materials.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Maintained and coordinated patient appointment schedules for medical teams.
- Answered multi-line incoming/ outgoing phone system, routing calls, delivering messages to staff and greeting visitors.
- Data Entry consisting of personal and confidential patient information.
CNA
School Health, Anne Arundel County Department Of Health
Jessup, MD
10.2015 - 08.2020
- Provided patient centered care
- Daily communication with staff, parents, and students
- Assessed student health files and vaccine records
- Administered daily and PRN prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Education
Early Childhood Education -
Howard Community College
06.2003
Highschool Diploma -
Laurel Baptist Academy
07.1997
Skills
- Strong interpersonal skills
- Clear & effective verbal/writing communicator
- Highly experienced in medical terminology & technology
- Skilled in organization & time management
- Attentive listener & quick learner
- Strong competency in word, excel and google suites
- Compassionate & patient
- Passionate about working with diverse populations
- Flexible & adept to changing work conditions
- Clerical Support
Timeline
Administrative Assistant
Disease Prevention Management, Emerging Pathogens
08.2020 - 06.2023
CNA
School Health, Anne Arundel County Department Of Health
10.2015 - 08.2020
Early Childhood Education -
Howard Community College
Highschool Diploma -
Laurel Baptist Academy