Nicole Pierce
Mission Viejo
Summary
I am an accomplished student with demonstrated abilities to work well under pressure. I am determined to do my best in any situation. I've learned how to work well with others as a team. From my experience I've noticed that communication, asking questions and being well prepared is what helps you be successful.
Overview
3
3
years of professional experience
Work History
Front of House
Chick Fil A
01.2024 - Current
- Greeted and assisted customers in a friendly and welcoming manner.
- Explained menu items, took orders, and delivered food courses, facilitating smooth dining experiences for customers.
- Coordinated with kitchen staff to ensure timely food service.
- Processed cash transactions and payments accurately, contributing to efficient service and customer satisfaction.
- Resolved customer inquiries and complaints effectively and professionally.
- Ensured cleanliness and organization in front of house areas, supporting brand standards and enhancing customer experience.
- Maintained cleanliness and organization of dining areas and front spaces.
Front of House/Back of House
Little Caesars
06.2023 - 01.2024
- Greeted customers, took orders, and stocked front end to create a welcoming environment.
- Welcome the guest either through drive thru or inside and we will help take their orders.
- Windows/Drinks greets and talks to them while they wait for their order and drink person focus on beverages only.
- Making and preparing the pizza dough, being able to read customize order at a fast pace with being able to present the order to the customers.
- Coordinated order preparation as bagger and finisher, ensuring accuracy and quality on both sides of assembly line.
- Verified accuracy of orders prepared by baggers and handed them to customers for dine-in or take-out.
- Baggers will nicely bag each item neatly custom to each order.
Parent Night Out Coach/ Birthday Party Coach
Elite Kids
01.2023 - 01.2024
- Greeted and welcomed the parents as we helped carry the decoration to assemble their dream birthday party for the first hour.
- Created a memorable entrance for kids to showcase planned activities in the gym.
- Engaged kids with entertainment during food preparation, enhancing their enjoyment.
- Assisted parents with food preparation, ensuring a smooth event experience.
- For the first half we mostly come up with collective games or obstacles to entertain.
- We would set up their dinner area later we would clean up after them.
- At this point this would be the time the half night kids would leave and the theme of the night starts.
Education
Associate of Science -
Saddleback College
Mission Viejo, CA06-2027
High School Diploma -
TRABUCO HILLS HIGH SCHOOL
Mission Viejo, California01-2025
Skills
- Cash handling
- Customer service
- Teamwork
- Effective communication
- Organizational skills
- Preparation
- Adapts under pressure
Certifications Courses
- First Aid/CPR
- ASL I & II
- Administration of Justice
- Time Management
- Customer Service
- Cashiering/ Money Handling
- Filming
- Social Media
- Multitasking
Timeline
Front of House
Chick Fil A
01.2024 - Current
Front of House/Back of House
Little Caesars
06.2023 - 01.2024
Parent Night Out Coach/ Birthday Party Coach
Elite Kids
01.2023 - 01.2024
Associate of Science -
Saddleback College
High School Diploma -
TRABUCO HILLS HIGH SCHOOL