Nicole Piper
Independence,MO
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Qualifications Specialist
Apria Healthcare
01.2024 - Current
- Collect all needed documentation or paperwork required by said insurance companies, to pay for a product being ordered by a doctor, hospital, or facility; and submit the needed paperwork to the insurance for medically covered costs
DTOH (Drug Testing Occupational Health)
Universal Background Screening
07.2021 - 11.2023
- Compared and verified with the source document by reviewing, correcting, deleting, or reentering information to detect duplication or errors
- Store completed data entries into appropriate software
- Maintained and updated files as necessary
- Performed other work as required or assigned
DHA Customer Service
HireRight
Tulsa, OK
07.2018 - 11.2021
- Taking inbound calls, Live Chats, and addressing incoming emails
- Providing services to both hiring companies, as well as applicants
- Advising DHS information, policies, procedures, and guidelines
- Communicating with both collection sites, as well as testing labs such as Quest Diagnostics, LabCorp, CRL, Alere, and Pyschmedics
Accounts Receivable Coordinator (Temp Position)
Fox Rent A Car
Tulsa, OK
03.2018 - 05.2018
- Temporary Position, to assist with the collection of overdue rental charges.
Education
High School or Equivalent -
Will Rogers HS
Tulsa, OK05-2003
Skills
- Customer Service
- Microsoft Office Suite
- Organizational Skills
- Written Communication
- Verbal Communication
- Attention to Detail
- Data Entry
- Work From Home
- Invoice Processing
- Accounts Payable
- Accounts Receivable
- Cashiering
- POS System
- PeopleSoft
- Odyssey
Phone
cell, 918-853-1468
Timeline
Customer Qualifications Specialist
Apria Healthcare
01.2024 - Current
DTOH (Drug Testing Occupational Health)
Universal Background Screening
07.2021 - 11.2023
DHA Customer Service
HireRight
07.2018 - 11.2021
Accounts Receivable Coordinator (Temp Position)
Fox Rent A Car
03.2018 - 05.2018
High School or Equivalent -
Will Rogers HS
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