Ryan Hiner
Mount Pleasant,MI
Summary
Highly motivated team player who enjoys bringing a positive culture and finding solutions for clients! Specializing in sales, underwriting and guidelines to ensure the best possible option before denying or approving clients. Well versed in educating and branding what clients may qualify and tailoring the best fitting solutions. Proficient in WordDocs, ProwerPoint, and Excel Spreadsheets as well as all forms of client communication both written and verbal.
Overview
16
16
years of professional experience
Work History
Qualifications Specialist
Jorns and Associates
08.2023 - Current
- Highly skilled and detail-oriented Tax Credit Qualification Specialist with experience in identifying, evaluating, and securing Employee Retention Credits (ERC) for businesses. Adept in analyzing profit and loss statements, federal and state orders, tax documents, tax regulations, compliance, and detailed documentation with a proven track record of maximizing tax savings. Exceptional analytical skills and the ability to collaborate effectively with various departments to gather and process necessary information for ERC claims.
- Provided exceptional customer service, promptly addressing inquiries and resolving issues related to qualifications assessment to an average pipeline of over 40 clients per day.
- Conducted comprehensive evaluations of applicants'' credentials to ensure compliance with industry standards.
Presidents Club Mortgage Banker
Rocket Mortgage
03.2018 - 08.2023
- Worked with a part of a specialized team that handles and qualifies hundreds of clients who have previously been denied by other lenders
- Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service achieving many 5-star ratings.
- Qualifying applicants by obtaining and underwriting credit and financial documents such as bank statements, paystubs, tax forms etc.
- Determining different loan programs that would best qualify the client and client education based personal needs as well as state and federal guidelines.
- Worked with underwriters to fix application problems and resolve issues.
- Participated in ongoing training programs to stay up to date on industry developments and enhance professional growth.
Operations/Sales
AT&T
09.2015 - 02.2018
- Installed, diagnosed, and repaired high speed internet access for both residential and business operations
- Educated and upgraded clients on products.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Supervisor
Merrill Technologies Group
09.2008 - 07.2015
- Supervised six team members to ensure daily tasks were completed, scheduling company work orders, and maintaining workflow for production pace
- Communicated with partners to complete orders that met quality standards and specifications.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Automotive Technology
Lincoln College of Technology
Nashville, TN06.2008
High School Diploma -
Shepherd High School
Shepherd, MI06.2007
Skills
- Client Communication Specialist
- Account Management
- Accounting/ Underwriting Expert
- Written and Verbal Communication
- Sales/ Marketing
- Leadership/ Training Skills
- Organized Multi - Tasker
- Decision-Making
- Relationship Building
- Training and mentoring
- Microsoft Office
- Analytical and Critical Thinking
- Documentation and Recordkeeping
Timeline
Qualifications Specialist
Jorns and Associates
08.2023 - Current
Presidents Club Mortgage Banker
Rocket Mortgage
03.2018 - 08.2023
Operations/Sales
AT&T
09.2015 - 02.2018
Supervisor
Merrill Technologies Group
09.2008 - 07.2015
Automotive Technology
Lincoln College of Technology
High School Diploma -
Shepherd High School
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